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- 服务邮箱:service@veryeast.com
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Using guest name to greet them and ensure guest needs and reasonable requests are met, seek opportunities to continually improve guest service, by reporting guest comments,
使用客人的姓名与客人沟通,保证满足客人一切合理需求,尽最大可能与客人沟通,了解客人喜好,改进服务。
Take appropriate action to resolve guest complaints
亲身解决客人投诉。
Maintain a high level of product and service knowledge in order to explain and services and facilities to guests
保持高标准的服务意识为客人提供优质服务,向客人推销酒店的设施设备。
Take the responsibility as personal butler and service for the VIP guest, including but not limited the tasks as below
为贵宾客人履行以下职责(包含但不限于)
Greeting and in room check-in
迎接客人并在房间为客人办理入住手续
Introduce the features of the suites, facilities and Butler services
为客人介绍房间及酒店设施及服务
Assistant for the luggage arrangement
帮客人安排行李服务
Wake up beverage delivery\
递送叫醒饮料
Welcome drinks delivery
欢迎饮品服务
Handling in suite dinning
房间送餐服务
Arrange for the complimentary pressing
安排免费熨烫服务
Laundry pick-up and delivery
递送洗衣
Occupied Checking out room inspection
离店客房的检查
Shoe shine pick-up and delivery
擦鞋服务
检查住客房
Expected arrival set up: Such as fruit, flower, wine, birthday cake , welcome letter and amenities, etc.
客人礼品的布置,例如:水果篮,葡萄酒,生日蛋糕,欢迎信及礼物等。
Non-greeting letter delivery
摆放未迎接到客人的客信
Handling DND request
请勿打扰房间的处理
Engineering request
安排工程维修房
Air-ticket booking and changing
机票预订,确认及更改
Limo Booking
订车服务
Special requirement delivery daily
解决每日特殊事件
Guest preference compiling
收集整理客人喜好
Taking in suite dinning orders
送餐接单服务
Room changing arrangement
为客人安排更换房间
Packing and unpacking
为客人安排更换房间
Carry out other tasks as directed by your supervisors
落实所有上级下达的其他任务
西安经开洲际酒店位于西安经济开发区的城市CBD核心地带,是汇集经济、政治、文化、商业多元要素的交汇之地。酒店俯瞰城市运动公园景观,毗邻熙地港等众多拥有多元生活品味的商业载体及西安市政府。20分钟机场通达,10分钟高铁出行,便捷通达的交通条件,更为迎接八方宾朋奠定了独特的区位优势。酒店拥有322间客房,由全球知名公司CCD操刀设计。45平米以上的独立豪华空间设计,每间客房均拥有独立的商务工作区,互动智能交互系统,高速网络,互动影音娱乐系统,让每位宾客随时畅想驾驭网络互联与智能的双重乐趣。融入LOHAS 设计元素时尚餐饮及休闲空间使酒店成为商务会务,旅游度假,以及品味潮流,尊享品质生活人群的汇集之地。拥有千平无柱宴会大厅以及7个多功能会议室的会议中心。均配有最IN的科技会务及视听设备,并由专职会务管家携领会务团队提供卓越品质的服务体验,令酒店成为宾朋宴会及会议的首选之地,令您对每次会务活动的成功更加充满期待。