招聘会务会议销售经理 MICE&Evens Fulfillment Manager_西安经开洲际酒店招聘信息-最佳东方

FINANCIAL RETURNS财务回报

Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction

对于酒店的目标领域具有深刻理解与完善知识，必要时获得部门/客户相关的专业知识以使宾客满意度最大化。

Prepare Weekly Events Forecast and seize upselling opportunities

准备每周活动预测，抓住促销机会。

Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion

保证与客户和相关负责人及时跟进、追踪战略关系，以使生意信息转换率达到最高。

Supervise the timely delivery of Master Invoice to customers and facilitate payment，Work closely with Sales & Marketing, and F&B departments

管理及时将主发票给到客户以方便其付款的相关事宜，同市场销售部以及餐饮部紧密配合。OUR PEOPLE 员工团队

Team up with counterpart Mice Fulfillment staff to deliver sector/customer specific services when needed

必要时与其他相应会务成员合作，为部门/客户提供专属服务。

Communicate to his/her superior any issues encountered and other relevant information

就任何问题、其他相关信息与他/她的上级进行沟通交流。

Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

按照要求适时地参加、组织培训课程、每日简报和其他会议。

Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities

适时地监督、管理并培训活动执行员和活动协调员履行自身职责。

Where applicable, act as escalation point for clients and members of the MICE Fulfillment Team when issues are not solved at a proper level

根据需要,在事情未能得到顺利解决时，协调客户和其他会务团队人员，促成事情的解决。

GUEST EXPERIENCE 宾客体验

Meet with each events planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

每天同会议策划人员见面，询问当日会议活动情况、回顾消费情况、检查账单以及是否有其他合同账单以外的消费，核对总账单的费用估算。

Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

与客户、餐饮同事一同策划和管理活动前期事宜，满足工作人员的需求以增强宾客体验度。

Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

为保证客户需求得以及时满足、活动能够顺利进行，根据情况，提供最及时、直接的帮助。

Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

管理活动结束后电话拜访的组织及客户反馈调查信息的收集，跟进客户获得有关活动的反馈，同时确认是否有更进一步的生意机会。

RESPONSIBLE BUSINESS 企业责任

Develop awareness and reputation of the hotel and the brand in the local community

在当地社区树立我店及品牌的意识度和知名度。

Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advice clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

安全第一，保证会议能够顺利进行，尽量将干扰和问题发生率降到最低。引导、建议客人选择更为环保、节能减排的会议方案。

Perform other duties as assigned.

完成分配到的任务。

西安经开洲际酒店位于西安经济开发区的城市CBD核心地带，是汇集经济、政治、文化、商业多元要素的交汇之地。酒店俯瞰城市运动公园景观，毗邻熙地港等众多拥有多元生活品味的商业载体及西安市政府。20分钟机场通达，10分钟高铁出行，便捷通达的交通条件，更为迎接八方宾朋奠定了独特的区位优势。酒店拥有322间客房，由全球知名公司CCD操刀设计。45平米以上的独立豪华空间设计，每间客房均拥有独立的商务工作区，互动智能交互系统，高速网络，互动影音娱乐系统，让每位宾客随时畅想驾驭网络互联与智能的双重乐趣。融入LOHAS 设计元素时尚餐饮及休闲空间使酒店成为商务会务，旅游度假，以及品味潮流，尊享品质生活人群的汇集之地。拥有千平无柱宴会大厅以及7个多功能会议室的会议中心。均配有最IN的科技会务及视听设备，并由专职会务管家携领会务团队提供卓越品质的服务体验，令酒店成为宾朋宴会及会议的首选之地，令您对每次会务活动的成功更加充满期待。