招聘宾客服务主管/领班 Guest Services Supervisor/Captain_西安经开洲际酒店招聘信息-最佳东方

Review arrival information on a daily basis; VIP, Loyalty member, Regular guest, Groups, special requests, etc. Follow up with Housekeeping and Room Service
查看当天抵店客人信息，包括贵宾，会员计划，常客，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和客房送餐部
Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
负责正确的登记程序、填写登记卡、房间分配、信用方针等
Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out of order rooms, to ensure correct room status at all times
与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，随时确保正确的房间状态信息
Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices
负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票
Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges
负责团队抵店前的准备工作，确认团队总房价以确保正确收款
Responsible for correct check-out procedure following hotel’s policies and procedures
负责遵守酒店政策与服务程序，正确完成客人离店手续
Responsible for reservations, changes and cancellations when Reservation Office is closed
负责预订部下班后的预订、预订变更及取消预订服务
Report to management on deficiencies and irregularities noted in the operation
向上级报告酒店在营业中存在的不足与失误
Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same
熟悉房价、折扣、包价、酒店设施和特殊活动等相关知识，同时确保接待员正确掌握
Responsible for correct selling status in the Reception at all times, by close liaison with Reservations
与预订部保持紧密联系，确保前台始终处于正确销售状态
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Loyalty Manager if needed
确保迅速、正确记录与解决客人投诉，尽量避免客人带着不满意离开酒店。必要时征求宾客服务经理或忠实客户经理帮助
Assist in preparing staff schedules, ensuring adequate staffing to meet business demands
协助准备员工排班表以确保有足够员工满足运作需要
Assist in preparing payroll information on the due dates, to ensure correct payments
协住在指定日期准备工资信息报告以确保正确支付员工工资
Maintain good knowledge of all corporate programs, ensure GSA’s knowledge of these programs
熟练掌握酒店所有合作促销计划，同时确保接待员熟悉掌握
Maintain good knowledge of the loyalty program, ensuring correct handling, prepares reports and actively participates in enrolling new members
熟悉会员计划，确保正确处理、准备报表以及积极参与发展新会员
Assist in resolving accounting matters; disputes, missing back-ups etc
协助解决财务问题，包括有争议的帐目及丢失的信息备份等
Ensure that all guest comments are logged and forwarded to the Assistant Front Office Manager
确保记录所有客人意见，并向前厅部副经理经理汇报
Assist in departmental training and assessments
协助部门培训与评估
Cooperation and teamwork for all sections and other department to ensure proper guest service delivery.
与所有其它区域和部门协手合作，确保向客人提供正确的服务
Deliver high quality service to guests
向客人提供高质量的服务
Identify VIP, loyalty member, regular and long staying guest, develop rapport to offer personalized service and assistance
识别贵宾，会员、常客以及长住客人。发展与之良好关系以提供个性化和超值服务
Take appropriate action to resolve guest complaints
采取合适的行动解决客人的投诉
Ensure a high level of cleaning is maintained in your work area
确保所在工作区域的高度整洁
Carry out other tasks as directed by your leaders
在上级指导下执行其它任务

西安经开洲际酒店位于西安经济开发区的城市CBD核心地带，是汇集经济、政治、文化、商业多元要素的交汇之地。酒店俯瞰城市运动公园景观，毗邻熙地港等众多拥有多元生活品味的商业载体及西安市政府。20分钟机场通达，10分钟高铁出行，便捷通达的交通条件，更为迎接八方宾朋奠定了独特的区位优势。酒店拥有320间客房，由全球知名公司CCD操刀设计。45平米以上的独立豪华空间设计，每间客房均拥有独立的商务工作区，互动智能交互系统，高速网络，互动影音娱乐系统，让每位宾客随时畅想驾驭网络互联与智能的双重乐趣。融入LOHAS 设计元素时尚餐饮及休闲空间使酒店成为商务会务，旅游度假，以及品味潮流，尊享品质生活人群的汇集之地。拥有千平无柱宴会大厅以及7个多功能会议室的会议中心。均配有最IN的科技会务及视听设备，并由专职会务管家携领会务团队提供卓越品质的服务体验，令酒店成为宾朋宴会及会议的首选之地，令您对每次会务活动的成功更加充满期待。