岗位职责:
1.Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所分配的职责, 尽自己所能提高工作效率。
2.Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
要不断地提高对客服务水平,以确保得到客人最大程度的满足。
3.Establish good public relationship with all guests.
同客人建立良好的公共关系。
4.Provide guests with the most accurate and up to date information at all times.
要向客人提供最新,最准确的信息。
5.Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services, Ensure that all are correct
熟练地办理入住,退房,外币兑换,叫醒等服务,确保正确无误!
6.The work of obedience to superior leadership
服从上级领导的工作安排
7.To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
8.To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
岗位要求:
1. College education, major in Hospitality or Tourism management or other related majors.
大专以上学历,服务专业或旅游管理专业;
2. Front Office experiences or one year and above Front Desk experiences.
有前厅工作经验或从事前台1年以上的工作经验;
3.College English level, familiar with Opera or Fidelio system, be good at Microsoft Office.
大学英语,擅长Opera 或 Fidelio 的操作,应用Microsoft Office 软件
铂尔曼酒店及度假酒店,雅高酒店集团旗下新一代的时尚型高端酒店品牌,为寻求高度连接的旅行者提供高效和健康的完美平衡。铂尔曼酒店以其领先的商务、健身和餐饮设施及专注创新的设计,吸引着“环球游牧者”。铂尔曼在欧洲、非洲、中东、亚太和拉丁美洲33个国家拥有超过117家酒店和度假酒店。 Pullman Hotels & Resorts, AccorHotels’ new generation of upscale hotels, is a cosmopolitan brand that offers hyper-connected travelers an experience that combines both efficiency and wellness.Global nomads are captivated by the brand and appreciate its business, fitness and restaurant facilities as well as its focus on innovative design. Pullman has over 117 hotels and resorts in 33 countries in Europe, Africa, the Middle-East, Asia Pacific and Latin America.福州泰禾铂尔曼酒店是由法国雅高酒店集团管理的高端酒店。占地面积4,500平方米,酒店伫立于新锐时尚的晋安区中心CBD东二环泰禾广场,背倚连绵的鼓岭山脉,毗邻福州历史文化特色的5A级旅游景区三坊七巷,将历史文化特色与周边繁华的商圈完美衔接。福州泰禾铂尔曼酒店融合了商务与休闲旅行的特色,全新描绘城市精英生活。Pullman Fuzhou Tahoe is an international premium brand belonging to AccorHotels, an international hospitality company from France. It covers an area of 4,500 square meters, and is located at Dong Er Huan Tahoe Plaza, the new fashionable CBD of Jin’an District. Nearby is the famous Gu Mountain and the Three Lanes and Seven Alleys, perfectly linking the historical, cultural, and bustling business districts. The Pullman Fuzhou Tahoe combines business and leisure travel, and represents a new portrayal of the finest city life.福州泰禾铂尔曼酒店已于于2018年6月21日正式开业,我们热忱欢迎您的加入。Pullman Fuzhou Tahoe grand opened on 21 Jun,2018; we warmly welcome you to join us.