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1. Supervise the Front Office team to ensure optimum occupancy and average room rate for the
purpose of maximizing revenue
管理前厅部员工来争取更高的出租率和房价以达到收入最大化
2. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal
recognition
监督前厅部员工工作,确保客人都能得到热情、及时的服务,为客人提供人性化服务。
3. Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques
and upselling in line with FIT marketing program
促进酒店房间的销售,确保前厅的销售策略、增销与市场运行规律一致。
4. VIP rooms are inspected and all concerned should be advised prior to guest arrival.
贵宾抵达前的房间检查及相关准备事宜。
5. Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of
Room Division employees
确保部门员工的行为、装束、卫生、制服穿着、外表和仪态的标准
6. Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within
all areas of responsibility. Participate in the preparation of the annual departmental operating
budget and financial plans which support the overall objectives of the hotel.
完成营业收入预算,控制劳动成本和支出,在职责范围内获取***的利润。参与编制部门
年度运营预算和支持酒店总体目标的财务计划。
7 Daily weekly, monthly occupancy forecasts evaluated against actual occupancy, vacancies noted
and taken into account for succeeding forecast. Annual forecast figures for Front Office.
做好日、周、月客房占用率与实际占用率的记录,统计完成前厅部年度报表。
8. Room status accurate and current.
与客房部房态同步。
9. Adequate daily staffing and appropriate working schedules to minimize payroll costs.
控制人员及班次安排,人力成本合理化。
10. Employment and training of staff in co-ordination with Personnel Department.
与人事部协作进行员工雇用与培训的事宜。
11. Communicate to the General Manager /Executive Assistant Manager all information likely to be
of interest to them such as the expected arrival and departure of VIPs and all other pertinent
information
将重要信息传递给总经理如:重要客人的到达和离开时间,以及其他相关信息。
12. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking
into consideration project occupancy and forecasts and any large group movements, especially
those with early or late arrivals or departures
为前厅员工准备工作计划,安排假日及休息时间,考虑并预计大型活动安排,特别是或早
或晚到达和离开的客人安排。
13. Conduct comprehensive monthly departmental meetings to include a review of procedures and
events which warrants special handling and detailed information
组织部门的月度会议回顾操作程序、需要特别处理的事件
14. Periodic performance evaluation of staff.
员工周期表现评估。
15. Maintains a comprehensive, current and guest focused set of departmental standards and
procedures and oversees their implementation
拟制一个全面的、符合实际情况、以客人为中心的部门标准,并监督员工执行。
16. The performance of other related functions that may be assigned.
其他可能分配的相关功能的表现。
岗位要求:
1. Preferably college graduate or equivalent in experience
大学专科毕业以上或相关教育背景
2. Minimum 10 years’ experience in Front Office operations with 5 years in a management capacity
拥有十年以上前厅部工作经验,五年以上管理经验
3. Verbal and written facility
口头表达和书面表达能力强
4. Personable, aggressive,At least 30 years of age
气质佳,要求上进,30 岁以上
5. Must have working knowledge of Sales and Housekeeping operations and must understand
functions of and be able to co-operate with closely related departments
必须有销售部和客房部工作经验并且必须了解和具有与密切合作部门协作的能力
6. Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题,推理,号召,组织和培训能力
I verify that I have read all of the above and understood what is expected of me in my position