FINANCIAL RETURNS 财务回报
· Assist in any other duties when required by the Guest Relations Manager
· 按照客户经理的要求对其它任务进行协助
· Assist with translations (information; guest directory; menus etc) as required
· 按要求协助翻译(信息、客户名单、菜单等)
· Plan and co-ordinate all promotional activities targeting clients
· 计划和协调所有针对客户的促销活动
PEOPLE 员工团队
· Assist staff with language and culture
· 就外语和国外文化对员工进行辅导
· Attend recreation activities when necessary
· 如有必要,可参加一些相关招待活动
· Plan and conduct group and function rundown meetings
· 计划并召开关于团组和活动的总结会
GUEST EXPERIENCE 宾客体验
· Plan and co-ordinate the provision of friendly, efficient services to guests
· 进行相关计划和协调工作,以确保向客人提供友好和高效的服务
· Schedule activities for guests
· 安排客人的活动日程
· Assist with check-ins/check-outs of clients
· 协助客人办理入住和退房手续
· Greet Guests upon arrival
· 在客人抵店时进行迎接
· Room Guests
· 为客人安排客房
· Cover guest relations desk
· 负责客户关系台的工作
· Assist guests with airline bookings and reconfirmation’s
· 协助客人进行航班预订和确认
· Assist all departments in being receptive to the needs of guests
· 协助所有部门满足客人的各种需求
· Provide feedback from Guests to Front Office Manager for action
· 将从客人处得到的反馈向前厅部经理汇报,以期采取相应行动
RESPONSIBLE BUSINESS 企业责任
· Trace relevant statistics about clientele
· 对客户的相关统计数字进行跟踪
· Co-ordinate and supervise all activities for guests
· 协调和监督对客人开展的所有活动
· Perform other duties as assigned by superior.
履行上级分派的其他职责.
佛山南海利泰皇冠假日酒店位于粤港澳大湾区及三龙湾高端创新集聚区(三山新城),地处南番顺交界,距离广州南站直线距离5公里,广珠西线高速公路直线距离2公里,广州白云国际机场直线距离约41公里,交通便利,毗邻文翰湖及高铁公园。酒店拥有307间雅致的客房及套房,采用现代的装修风格及岭南元素的彩窗装饰,配备全景落地窗,时刻俯瞰临湖美景,客房内设有高品质的睡床及床品、智能视听设备,风靡的站立式办公桌,独立浴缸及步入式干湿分区淋浴间,套房中更配备独立的音响设备,且配有西餐厅、中餐厅、宴会厅、户外花园供宾客会议等使用,旨在为新时代的有志之士致力打造更好的商旅新体验,助力顾客的商旅高效顺利、灵感激发。