招聘楼层主管_宁波港城华邑酒店招聘信息-最佳东方

· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service

· 监督客房部工作人员，确保客人得到及时和礼貌的服务。

· Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention

· 监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。

· Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry

· 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。

· Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required

· 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

· 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。

· Follows up on progress of agenda items covered in regular meetings

· 跟进日常所提及的其他需要跟进的客房部的日常事务。

· Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc

· 与行政副管家一起管理例行清扫活动，包括春季大清扫等。

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· Supervise the implementation of housekeeping standards and procedures in relation to:

· 监督客房部各项标准和工作程序的执行：

o Bedroom service

o 臥室服务

o Bathroom service

o 卫生间服务

o Valet service

o 洗衣服务

o Cleaning service

o 清洁服务

o Linen maintenance

o 布草维护

· Recommended changes to these standards and training needs on an ongoing basis

· 就这些标准和培训需求提供持续性的改进建议。

· Maintain a current and thorough knowledge of all housekeeping systems

· 对客房部所有系统有最新和完整的知识。

· Responsible for entering accurate room status into computer daily and investigate discrepancies

· 负责每天将客房情况准确的输入电脑并调查各种异常情况。

· Maintains and update administrative data

· 维护和更新管理数据。

· Open and close the shift and ensure effective shift hand over

· 负责管理接班和交班工作，以确保交接班过程的有效进行。

· Maintains working area and equipment in a proper state of cleanliness and repair

· 确保工作区域和设备得到良好的清洁和修缮。

· Report guest complaints to Executive Housekeeper or delegate immediately

· 及时向行政管家或其代理人汇报客人的投诉情况。

· Conform all damage and losing item with operator.

每天与总机和对房间丢失与破损的记录情况

· Distribution and collection of keys

· 分发和收集钥匙。

· Management of all incoming and outgoing calls

· 管理所有的呼入和呼出电话。

· Solve employee grievances

· 解决员工受到的不公正待遇问题。

· Perform Room allocations

· 分配客房

· Perform Room inspections

· 检查客房

· Prioritise arrival rooms

· 排列抵店客人客房的优先顺序。

· Liaise with Front Office for guest and hotel requirements

· 配合前台满足酒店和客人的要求。

· Ensure guest valet is processed and delivered in a timely manner

· 确保及时为客人提供洗衣服务并送还。

· Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)

· 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)

· Manage all special requests made by guests

· 处理客人所有的特殊要求

· Ensure consistency within the department

· 确保部门内工作的一致性

· Management of lost property for the hotel

· 管理酒店的遗失财物

· Ensure you have complete knowledge of room types, layouts and facilities

· 确保具有客房类型，设计和设施的全面知识

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行交接班说明，确保了解酒店的工作和运营需求

· Works with Superior on manpower planning and management needs

· 与上级领导一起进行人力规划和管理需求

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