招聘宾客服务接待员_宁波港城华邑酒店招聘信息-最佳东方

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字

· Registers and rooms all arrivals according to established procedures

· 按照既定工作程序为所有来客登记并安排房间

· Maintains intimate knowledge of departmental standards and procedures

· 熟知部门标准工作程序

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统

· Maintains cashier float and ensures accurate daily report of all money received

· 保持库存现金限额并保证每日对所收现金进行准确报告

· Cashes hotel guest’s personal and travellers checks and assists with currency exchange

· 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换

· Keeps abreast of all modifications to accounting policies and procedures

· 随时留意会计政策和工作程序的变化

· Responsible and attends to guest’s request of using the service of safety box at all times

· 随时负责回应客人关于使用保险箱服务的要求

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs

· 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

· 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

· 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

· 尽一切努力确保客人在离店时会对酒店的服务有很好的印象

· Performs the audit balances and prepares all works for audit in an orderly fashion

· 执行审计结余，并为审计工作进行各项有序的准备

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

· 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

· 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读

· Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in an HUALUXE Brand

· 按照酒店集团品牌的预期保持自己行为、外表和态度的高标准

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

· 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲

· Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club Programme member and other VIP’s and with reference to hotel and to be a health or safety hazard

· 力争保持酒店的高标准，特别注意优悦会会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题

华邑®酒店及度假村是洲际酒店集团旗下为华人宾客度身打造的国际豪华酒店品牌，以全球知名的卓越管理体系为依托，热忱发扬以|礼|尊|和|达|为核心理念的中华待客之道，令“社交达人”们在商务活动中、亲朋好友聚会间，宾主尽兴、万事顺心通达！华邑®深刻洞悉国人商务社交之需求，致力于提供成熟完善的社交空间。优雅中华礼仪，亲切待客之道我们以温暖、细致的服务呵护宾客，在酒店内外，处处可见优雅中华礼仪的缩影。从迎接万福礼直到离别之际，每一个与客人接触交流的机会都彰显着我们对高标准的致敬。此外，提供为华人所衷爱的品茗和宵夜是我们对中国文化和习惯的致敬，亦体现华邑®的亲切待客之道。彰显身份的尊贵体验华邑®酒店及度假村深谙“知礼尊客”的重要性，独树一帜的大堂贵宾接待服务和专属餐饮管家，都旨在让宾客在入住期间尽享贵宾待遇。亲近自然的和悦享受华邑®酒店及度假村秉承“亲近自然又不失奢华”的设计理念，不论花园大堂还是度假风格的卫浴体验，都旨在令宾客倍感自然清净，和悦身心。万事亨达的高端商务社交设施华邑®通晓国人商务社交的细腻需求，为商务聚会宴请、私人派对、私密轻松商务会谈提供一系列成熟完善的社交空间，包括最具华邑®特色的“举茗邑”和“聚膳邑”，必将成为商务人士逐求成功与共识的会聚之所。