• 五险一金
• 技能培训
• 带薪年假
• 人性化管理
• 管理规范
• 岗位晋升
• 包吃包住

FINANCIAL RETURNS:
l  Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
l  Oversee night audit function and preparation of daily financial reports.
l  Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
PEOPLE:
l  Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. 
l  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. 
l  Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
GUEST EXPERIENCE:
l  Ensure front office staff provides guests with prompt service, professional attention and personal recognition. 
l  Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. 
l  Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
 
RESPONSIBLE BUSINESS:
l  Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
l  Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Perform other duties as assigned. May also serve as manager on duty.

华邑®酒店及度假村是洲际酒店集团旗下为华人宾客度身打造的国际豪华酒店品牌，以全球知名的卓越管理体系为依托，热忱发扬以|礼|尊|和|达|为核心理念的中华待客之道，令“社交达人”们在商务活动中、亲朋好友聚会间，宾主尽兴、万事顺心通达！华邑®深刻洞悉国人商务社交之需求，致力于提供成熟完善的社交空间。优雅中华礼仪，亲切待客之道我们以温暖、细致的服务呵护宾客，在酒店内外，处处可见优雅中华礼仪的缩影。从迎接万福礼直到离别之际，每一个与客人接触交流的机会都彰显着我们对高标准的致敬。此外，提供为华人所衷爱的品茗和宵夜是我们对中国文化和习惯的致敬，亦体现华邑®的亲切待客之道。彰显身份的尊贵体验华邑®酒店及度假村深谙“知礼尊客”的重要性，独树一帜的大堂贵宾接待服务和专属餐饮管家，都旨在让宾客在入住期间尽享贵宾待遇。亲近自然的和悦享受华邑®酒店及度假村秉承“亲近自然又不失奢华”的设计理念，不论花园大堂还是度假风格的卫浴体验，都旨在令宾客倍感自然清净，和悦身心。万事亨达的高端商务社交设施华邑®通晓国人商务社交的细腻需求，为商务聚会宴请、私人派对、私密轻松商务会谈提供一系列成熟完善的社交空间，包括最具华邑®特色的“举茗邑”和“聚膳邑”，必将成为商务人士逐求成功与共识的会聚之所。