Job Description 岗位职责:
1. On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests确保所有当天的特殊要求的跟进,例如小酒吧,饭店以及特殊的要求
2. Ensure all information is prepared in advance for the guest. 确保提前为客人准备好所有信息
3. Check arrivals and transportation details ensuring bookings are made. 检查旅客及交通详情,以确保做好预定
4. Obtain departure details from the day prior. 在前一天取得离店详情
5. Send out thank you letters 发送感谢信
6. Send out newsletters发送简报
7. Send out comment cards. 发送意见卡
8. Greet Hotel guests and visitors promptly and courteously. 及时,礼貌的迎接酒店的客人
9. Communicate Hotel product knowledge and philosophies to visitors and guests. 与客人沟通酒店服务信息
10. Provide hands on support to reception and concierge as required. 对前台和礼宾部的要求提供支持
11.Be responsible for the complete guest satisfaction and check in procedure for groups. 负责客人满意度以及团体的入住手续办理
12. Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 随时了解酒店的产品知识,活动,宴会,功能和大事件,鼓励客人运用酒店的服务与设备
13. Ensure work area is kept neat and tidy. 确保工作区域保持整洁
Job Requirement 岗位要求:
1. Strong computer systems skills including; reservations and reporting systems熟悉电脑操作,包括预定及报表系统
2. Strong financial acumen财务敏锐性
3. Excellent communication skills, ability to influence situations良好的沟通能力
4. Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的团队协作能力
5. Strong Microsoft Office suite and reporting system skills熟悉电脑操作系统
6. Ability to work a flexible schedule 愿意倒班
上海宝龙丽笙酒店位于上海浦东新区金桥曹路镇,坐拥上海宝龙城市广场中心之便,地理位置优越,比邻自贸区板块,上海交通大学科技园等高等学府近在咫尺。酒店西靠外环线,轨交12号线,9号线顾唐路站,四通八达的交通使该酒店与金桥、陆家嘴、五角场等中心区域实现迅速“联通”. 且酒店距上海浦东国际机场仅20公里,已经盛大开幕的上海迪士尼乐园也翘首可望,仅约20分钟车程。Radisson Blu hotel Shanghai Jinqiao is located in Caolu, Pudong New Area. With access to metro line 12 and 9 , the hotel has a direct link to central areas such as JInqiao, Lujiazui, and Wujiaochang etc. and it also neighbors with the China (Shanghai) Pilot Free Trade Zone and National Science Park Shanghai Jiaotong University The hotel is only 20 kilometres from Shanghai Pudong International Airport and only 20 minutes drive from Already open Shanghai Disneyland. 上海宝龙丽笙酒店从每一处完美的细节体现丽笙品牌的极致追求。197间高品质客房,风格精致简约,餐饮服务包含满足不同需求的全日餐厅,大堂酒吧,带有8个包厢风味雅致的中餐厅,以及多功能宴会厅为商业、个人及特殊日子提供宴会服务。酒店还为客人健康需求贴心提供健身中心以及室内恒温游泳池。Radisson Blu Hotel Shanhgai Jinqiao is a luxuriously simple hotel with 197 contemporary designed rooms with charm and character, accented by naturalistic wood and futuristic metal. Catering services range from an all day dining restaurant and café, a sophisticated lobby lounge, plus an authentic and elegant Chinese restaurant with eight private dining rooms providing privileged dining experience to our customers. Banquet and wedding services are also available in our spacious pillarless ballroom with an extra high ceiling. We also have an onsite fitness centre and heated indoor pool for the best interest of our customer’s health.Radisson Blu极力为每一位顾客提供最优质尊贵的服务与下榻体验。不仅如此,它更为每一位雇员提供实现自我与发掘潜力的无限可能。我们致力于创造一个平等,积极向上,突破自我的工作环境,不以任何方式,不因任何原因区别对待任何一名雇员,并为每一名雇员提供全方位的培训体系与发展机会。Radisson Blu is dedicated to deliver our customers the most premium service and create the most unforgettable experience. We also provide infinitive possibilities and opportunities for all of our employees to realize themselves and discover their untapped potentials. We are dedicated to creating an equal, positive, and groundbreaking working environment. We do not tolerate discrimination of any kind and we provide comprehensive training and development opportunity for every team member.我们寻找的是自信负责、细心体贴、睿智活力且积极果敢的员工加入我们的专业团队。这不仅是一个共同成长,互利互励的机遇,也是学习新技能,多样发展和拓展职业生涯的优质平台,更有各种优厚的待遇及福利等待着你。If you are confident, responsible, attentive, intelligent, dynamic and determined, don’t hesitate to contact us. What is waiting for you is an opportunity to improve and grow with considerable benefits, a platform that you can further your career and realize your potential.你要相信自己,你就是我们在寻找的星星,加入我们,努力成为最闪亮的那一颗!在你的加入和共同努力之下,丽笙与你将共同发出无限的光芒。Believe in yourself. Yes! You can. You are the star that we are looking for, join us, and shine as the brightest. Radisson Blu will shine with you.