礼宾主管 Concierge Supervisor
5千-6千
停止招聘
发布于 2022-08-19
礼宾主管 Concierge Supervisor
5千-6千
上海 | 3年以上 | 大专 | 招1人
停止招聘
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Job Description 岗位职责:

1. Supports and motivates Concierge team members by leading by example and employing competent and consistent management practices.通过训练领导和激发团队员工。

2. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 积极的工作,友好的为客人提供服务。

3. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训,提高工作能力。

4. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。

5. Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets. 在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。

6. Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner. 将客人送至客房,介绍客房布局,确保行李及时寄存等。

7. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理。回访客人,确保客人对解决方法满意。

8.  Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保有效的预定。

9.  Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。

10.  Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewelled. 如有必要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。

11.Handles and stores guest luggage in a safe and secure, organized and systemized way. 有条理的安放客人的行李,确保安全。

12.  Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests. 确保大厅的整洁卫生,为宾客预备常用的物品和信息等。

13.  Has knowledge of the hotels facilities and services. 掌握酒店的基本概况

14.  Is up to date with information on facilities, attractions, places of interest, sights and activities in and around Chongqing. 了解重庆周边地区的最新信息,名胜,风景地等,为顾客提供方便。

15.  Carries out ticket reconfirmation, safari bookings and makes guest reservations when required. 如有需要,为宾客进行票务信息确认,预定等。

16. Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel 准确的传递信息,保证酒店和宾客每日包裹邮件的收发。


Job Requirement 岗位要求:

1.  Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统

2.  Problem solving, organizational and training abilities具有解决问题,组织和培训能力

3.   Excellent communication skills 良好沟通技巧

4. Able to collaborate effectively with other hotel employees and managers 能有效地与酒店同事及经理沟通

5. Three years front office experience 三年前厅工作经验


其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
上海市浦东新区金海路2449弄2号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
      上海宝龙丽笙酒店位于上海浦东新区金桥曹路镇,坐拥上海宝龙城市广场中心之便,地理位置优越,比邻自贸区板块,上海交通大学科技园等高等学府近在咫尺。酒店西靠外环线,轨交12号线,9号线顾唐路站,四通八达的交通使该酒店与金桥、陆家嘴、五角场等中心区域实现迅速“联通”. 且酒店距上海浦东国际机场仅20公里,已经盛大开幕的上海迪士尼乐园也翘首可望,仅约20分钟车程。Radisson Blu hotel Shanghai Jinqiao is located in Caolu, Pudong New Area. With access to metro line 12 and 9  , the hotel has a direct link to central areas such as JInqiao, Lujiazui, and Wujiaochang etc. and it also neighbors with the China (Shanghai) Pilot Free Trade Zone and National Science Park Shanghai Jiaotong University The hotel is only 20 kilometres from Shanghai Pudong International Airport and only 20 minutes drive from Already open Shanghai Disneyland. 上海宝龙丽笙酒店从每一处完美的细节体现丽笙品牌的极致追求。197间高品质客房,风格精致简约,餐饮服务包含满足不同需求的全日餐厅,大堂酒吧,带有8个包厢风味雅致的中餐厅,以及多功能宴会厅为商业、个人及特殊日子提供宴会服务。酒店还为客人健康需求贴心提供健身中心以及室内恒温游泳池。Radisson Blu Hotel Shanhgai Jinqiao is a luxuriously simple hotel with 197 contemporary designed rooms with charm and character, accented by naturalistic wood and futuristic metal. Catering services range from an all day dining restaurant and café, a sophisticated lobby lounge, plus an authentic and elegant Chinese restaurant with eight private dining rooms providing privileged dining experience to our customers. Banquet and wedding services are also available in our spacious pillarless ballroom with an extra high ceiling. We also have an onsite fitness centre and heated indoor pool for the best interest of our customer’s health.Radisson Blu极力为每一位顾客提供最优质尊贵的服务与下榻体验。不仅如此,它更为每一位雇员提供实现自我与发掘潜力的无限可能。我们致力于创造一个平等,积极向上,突破自我的工作环境,不以任何方式,不因任何原因区别对待任何一名雇员,并为每一名雇员提供全方位的培训体系与发展机会。Radisson Blu is dedicated to deliver our customers the most premium service and create the most unforgettable experience. We also provide infinitive possibilities and opportunities for all of our employees to realize themselves and discover their untapped potentials.  We are dedicated to creating an equal, positive, and groundbreaking working environment. We do not tolerate discrimination of any kind and we provide comprehensive training and development opportunity for every team member.我们寻找的是自信负责、细心体贴、睿智活力且积极果敢的员工加入我们的专业团队。这不仅是一个共同成长,互利互励的机遇,也是学习新技能,多样发展和拓展职业生涯的优质平台,更有各种优厚的待遇及福利等待着你。If you are confident, responsible, attentive, intelligent, dynamic and determined, don’t hesitate to contact us. What is waiting for you is an opportunity to improve and grow with considerable benefits, a platform that you can further your career and realize your potential.你要相信自己,你就是我们在寻找的星星,加入我们,努力成为最闪亮的那一颗!在你的加入和共同努力之下,丽笙与你将共同发出无限的光芒。Believe in yourself. Yes! You can. You are the star that we are looking for, join us, and shine as the brightest. Radisson Blu will shine with you. 
上海市浦东新区金海路2449弄2号
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