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职位描述
Greet all guests and take beverage and food orders in a prompt and professional manner. 快速和专业的迎接所有客人,为客人点餐。
Grooming is impeccable and in accordance with ICNECC personal presentation standards 遵守国展中心洲际酒店的个人仪表仪容规范著装无可挑剔
Serve cocktails and/or menu items to bar guests; up-sell when taking orders. 为酒吧客人提供鸡尾酒和餐单上的项目;点单时向客人推销。
Perform pre- and post-shift side-work. Stock service station. Fold and stack cocktail napkins and prepare bowls of bar snacks.工作前后的准备和收尾工作。清点服务站。折叠鸡尾酒餐巾和准备酒吧零食。
Record order on guest check and ring up on pre-check register or according to hotel procedures. Complete customer payment transactions according to cash and charge procedures. 在客人帐单上进行记录,登录帐号或按酒店程序进行工作。按现金收款程序完成顾客的付款。
Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary. Empty trash and ashtrays. 高效快速的清理和清洁餐台。需要时清理和抹擦废物,桌椅,墙壁,窗户,镜子和地面。清倒垃圾。
Assist in preparation of fruits and garnishes; may assist in setup and replenishment of appetizers or “happy hour” buffet, if applicable. 协助吧台侍应生准备水果和装饰品;必要的话,协助吧台侍应生摆放和补充开胃品或“快乐时光”的自助餐台。
Monitor guest behaviour and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable. 监督客人的行为和酒精饮品消耗量从而决定什么时候应控制客人的酒精量;将因酒精过量而引发的事故或客人的受伤程度汇报给管理层;在对饮用酒精饮品的客人的年龄有质疑时检查客人的身份证。
Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. 警告管理层有关服务或安全的事宜。按照设定的指导纲要进行适当的补救服务以确保客人的满意度。
Perform other duties as assigned 完成分配给的其它工作。
职位资格和技能
1 years related experience or an equivalent combination of education and experience. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred 1年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具有酒类品牌,啤酒,香槟,非酒精饮料,专用玻璃器皿,准备方法和装饰品知识者优先考虑。
全新的国家会展中心上海洲际酒店坐落于亚洲最大、全球第二大的会展综合体——国家会展中心(上海)内,是中心内唯一一家奢华品牌酒店。酒店已成为蓬勃发展的上海虹桥商务区奢华体验新标杆。作为上海全新地标之一,酒店紧邻全球最大的虹桥交通枢纽,距离虹桥国际机场和虹桥火车站仅5公里, 从酒店步行3分钟即达轨道交通二号线, 便捷连通上海各大核心商圈。富有前瞻性的选址让酒店成为连接虹桥商务区和长三角地区的纽带,促进整体经济和谐发展。客人还可轻松前往七宝古镇、江南古镇朱家角、虹桥天地及青浦奥特莱斯广场等,探索本地文化。齐备的会议会务设施使国家会展中心上海洲际酒店成为举行各类宴会及会议的理想选择,无柱式大宴会厅面积达900平方米,9米挑高的大堂气派非凡,最多可容纳800名宾客。除此之外,酒店还配备10间中小型的多功能会议室,均配备国际顶级视听设备。酒店拥有536间豪华舒适的客房与套房,4间别具一格的餐厅与酒廊,奢华的水疗中心和室内泳池。国家会展中心上海洲际酒店还发扬洲际独有的“深入洞悉式”服务,集结深谙当地风情的热情员工,帮助每一位宾客亲身体验原汁原味、丰富精彩的纯正沪上生活,尽享洲际人生。