尽炫自我

    职位:Guest Services Supervisor-FD/Club 宾客服务主管-前台/行政楼层

  • 职位性质:全职
  • 工作地区:上海市青浦区
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:22-30
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:5千-6千
  • 职位有效期:2020-08-14至2020-11-12

岗位职责/职位描述

Job Overview职位概述

·         Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

·         负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。

 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

·     Be charming by being approachable, having confidence and showing respect.

·     Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

·     Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:

·     亲切、充满自信、体现尊重来展现富有魅力的你。

·     理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。

·     见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。

Duties and Responsibilities工作职责            

·         Conducts shift briefings to ensure hotel activities and operational requirements are known

·         进行有效的交接班简报工作,以明确酒店活动和运营要求

·         Supervise front office operations during assigned shift including:

·         在当班期间监督前厅部运营情况,包括:

o    Maintenance of guest information

o    维护客户信息

o    Maintenance of information about local events

o    维护当地活动的信息

o    Compile occupancy statistics

o    统计入住情况

o    Supervise the use of he public address system

o    监督公共广播系统的使用

o    Supervise group bookings

o    监督团组预订情况

o    Assisting with serious complaints

o    协助解决严重投诉问题

·         Supervise cashiering activities during shift including:

·         在当班期间监督收银活动,包括:

o    Cash handling and banking procedure

o    现金处理和银行业务程序

o    Dealing with irregular payments

o    处理非法支付情况

o    Instructing staff in credit policies and facilities

o    就信用政策和设备对员工进行指导

o    Instructing staff in cash security procedures

o    就现金安全程序对员工进行指导

o    Carry out debtor control

o    实施应收帐款控制

o    Prepare reports

o    准备财务报告

o    Supervise the cashiering system

o    对收银系统实施监管

·         Works with Superior and Human Resources on manpower planning and management needs

·         与上级领导和人力资源部一起进行人力规划和管理需求。

·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

·         与上级领导和财务总监一起编制和管理部门预算。

 

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·         拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

·         Proficient in the use of Microsoft Office and Front Office System

·         熟练使用微软办公软件和前台系统

·         Problem solving and organizational abilities

·         具有解决问题和组织能力

 

Qualifications –

学历

·         Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

·         具有酒店行政管理,酒店管理或相关的大专学历或专业证书。

 

Experience –

经验

·         2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

·         拥有2年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。