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    职位:Reservation Agent 预订员(已停止招聘)

  • 职位性质:全职
  • 工作地区:上海市青浦区
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:22岁以上
  • 计算机能力:良好
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:4千-5千
  • 职位有效期:2020-06-02至2020-07-02

岗位职责/职位描述

·      To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

准确有效地记录和处理电话,传真或电邮预订问询,并且转化成销售以尽可能的完成酒店收益目标。


Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用升级销售和提示销售法销售洲际酒店集团产品和服务

 

·         Promote the Hotel’s (and ICHG generally) products and services

促销酒店(和洲际集团)产品和服务

·         Maintain a high level of product and service knowledge about all ICHG Hotels in your region

熟练掌握关于本领域内洲际集团产品和服务知识

·         Develop and maintain a regular pattern of sales calls

发展并保持定期的销售拜访模式

·         Prepare and execute action plans which increase reservation sales and associated business

准备并执行增加预定销售和相关生意的行动计划

·         Record and process reservations made by phone/fax/email

记录并处理电话/传真/电邮预定

·         Accept wait list reservations

接受等候预定

·         Process amendments to reservations such as extensions, early departures, etc

处理预定变更例如延住,提前离店等

·         Manage “no show” reservations by investigation and recording of same

通过跟踪与记录来控制“no show ”预定

·         Record special billing arrangements for groups and conventions

记录团队及会议特殊帐单安排

·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

随时与前厅经理及财务经理沟通关于所有要求信贷申请的审批工作

·         Maintain knowledge of special rates/ offers/ promotions

对酒店特价/特别优惠/促销知识随时更新和掌握

·         Monitor reservation levels and inform Managers of current and future occupancy rates

监控预定等级并通知经理目前及后期的入住率

·         Prepare reports as requested (eg to travel agents, business houses etc)

依照要求准备报表(例如给旅行社,商务客户等)

·         Prepare reservation sales reports

准备预定销售报表