• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 员工旅游
• 员工生日会
• 尽炫自我

•	Assists the Front Office Manager in all aspects of their duties
•	协助前厅部经理的各方面工作
•	Assist Front Office Manager in execution of the management of staff 
•	协助前厅部经理管理员工
•	Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
•	监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视
•	Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition
•	监督前厅部，特别是客户关系人员，以确保优悦会会员、常客和其它贵宾得到特别关照和尊重
•	Control the availability of rooms, rooms types, accuracy of room count and rate categories
•	管理房间空余情况、房间类型、房间出租率和价格类型的准确性等
•	Maximize occupancy, revenue and average rate while maintaining high service standards
•	在保持服务的高标准的同时将入住率、收益和平均价格最大化
•	Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
•	与客房部联系，保持客房形象，并遵守“到店即可入住”的政策
•	Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
•	与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足
•	Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
•	掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行
•	Know system recovery procedures
•	掌握系统复原程序
•	Compile statistics for front office and provide reports relating to that area
•	为前厅部整编统计数字并提供与之相关的报告
•	Continually check the accuracy of room count
•	不断检查房间出租率的情况
•	Approve upgrades and special amenities in absence of manager
•	批准房间的免费升级及特殊设备的使用
•	Maintain inter-departmental relationships to ensure seamless customer service
•	保持各部门之间的关系以确保对客服务畅通
•	Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
•	经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查
•	Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
•	在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日
•	Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
•	保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准
•	Provide input for Front Office Departmental Meetings and deputizes in cases of absence
•	参加前厅部部门会议并在缺席的情况下负责代理
•	Promote Inter-hotel sales and in house facilities
•	促进店际销售及完善内部设施
•	Works with Superior and Human Resources on manpower planning and management needs
•	与上级领导和人力资源部一起进行人力规划和管理需求
•	Works with Superior and Director of Finance in the preparation and management of the Department’s budget
•	与上级领导和财务总监一起编制和管理部门预算

Required Skills –
技能要求
•	Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•	拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•	Good writing skills
•	具有良好写作技能
•	Proficient in the use of Microsoft Office and Front Office System
•	熟练使用微软办公软件和前台系统
•	Problem solving, reasoning, motivating, organizational and training abilities
•	具有解决问题，推理，号召，组织和培训能力 
•	Strong Leadership skills in managing teams
•	在管理队伍中有具很强的领导技能
•	Ability to manage complex relationships
•	管理复杂关系的能力

Qualifications –
学历
•	Bachelor’s degree in Hotel Administration, Business Administration or equivalent
•	具有酒店行政管理，商业管理或相关的学士学位。


Experience –
经验
•	2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.  
•	拥有2年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景。
•	Type and level of experience required may vary slightly based on size and complexity of operation.
•	经验类型和程度的要求可能因运营规模和复杂性而略有不同。

全新的国家会展中心上海洲际酒店坐落于亚洲最大、全球第二大的会展综合体——国家会展中心（上海）内，是中心内唯一一家奢华品牌酒店。酒店已成为蓬勃发展的上海虹桥商务区奢华体验新标杆。作为上海全新地标之一，酒店紧邻全球最大的虹桥交通枢纽，距离虹桥国际机场和虹桥火车站仅5公里， 从酒店步行3分钟即达轨道交通二号线， 便捷连通上海各大核心商圈。富有前瞻性的选址让酒店成为连接虹桥商务区和长三角地区的纽带，促进整体经济和谐发展。客人还可轻松前往七宝古镇、江南古镇朱家角、虹桥天地及青浦奥特莱斯广场等，探索本地文化。齐备的会议会务设施使国家会展中心上海洲际酒店成为举行各类宴会及会议的理想选择，无柱式大宴会厅面积达900平方米，9米挑高的大堂气派非凡，最多可容纳800名宾客。除此之外，酒店还配备10间中小型的多功能会议室，均配备国际顶级视听设备。酒店拥有536间豪华舒适的客房与套房，4间别具一格的餐厅与酒廊，奢华的水疗中心和室内泳池。国家会展中心上海洲际酒店还发扬洲际独有的“深入洞悉式”服务，集结深谙当地风情的热情员工，帮助每一位宾客亲身体验原汁原味、丰富精彩的纯正沪上生活，尽享洲际人生。