招聘Director of Sales 销售总监_国家会展中心上海洲际酒店招聘信息-最佳东方

Job Overview

The Director of Sales will provide day-to-day leadership to the Sales team and managing an assigned account portfolio with the aim to generate and maximise hotel revenue and market share. Key to this role is building relationships and developing networks within the accounts assigned by the Sales Research Team in order to increase conversion and revenues. This role will also involve the active coaching of the Sales team.

Duties and Responsibilities

FINANCIAL RETURNS

· Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures

· Develop the assigned portfolio to meet set goals and maximise profitability

· Gather information on current and prospective clients / contacts to generate incremental business

· Maintain effective control of sales expenses

PEOPLE

· Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures

· Provide feedback to management on changing market conditions, including competition and market trends

· Communicate to his/her superior any issues encountered and other relevant information

· Organise training sessions, daily briefings and other meetings as required

· Conduct periodic formal reviews with the Sales team on their targets and goals

· Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team

· Through the regular reviews with team members assess performance in line with metrics and expectations from IHG and the hotel and take action as appropriate

· Act as escalation point for clients and members of the Sales Team when issues are not solved at a proper level

GUEST EXPERIENCE

· Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff

· Conduct client meetings as well as planning and coordinating site introduction tours and inspections

· Handle and manage clients’ queries or issues

· Be proactive and responsible for the follow up of new sales leads to enhance guest experience

· Develop and maintain contact with business generators (MICE Planner; travel agents; etc.)

RESPONSIBLE BUSINESS

· Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes

· Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action

· Develop awareness and reputation of the hotel and the brand in the local community.

Perform other duties as assigned.

aCCOUNTABILITY

This is a senior level sales and marketing position in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative Business Development team members.

Performance of this role should be measured by the following key metrics:

· Key Performance Objectives set annually (as per IHG policy)

· Sales Team total no. of sales meetings

· Sales Team total no. of leads from new accounts

· Sales Team total no. of leads from existing accounts

· Value of Sales Team total definite leads from new accounts

· Value of Sales Team total definite leads from existing accounts

· Process compliance as the indicated compliance in the Standard Operating Procedures

全新的国家会展中心上海洲际酒店坐落于亚洲最大、全球第二大的会展综合体——国家会展中心（上海）内，是中心内唯一一家奢华品牌酒店。酒店已成为蓬勃发展的上海虹桥商务区奢华体验新标杆。作为上海全新地标之一，酒店紧邻全球最大的虹桥交通枢纽，距离虹桥国际机场和虹桥火车站仅5公里，从酒店步行3分钟即达轨道交通二号线，便捷连通上海各大核心商圈。富有前瞻性的选址让酒店成为连接虹桥商务区和长三角地区的纽带，促进整体经济和谐发展。客人还可轻松前往七宝古镇、江南古镇朱家角、虹桥天地及青浦奥特莱斯广场等，探索本地文化。齐备的会议会务设施使国家会展中心上海洲际酒店成为举行各类宴会及会议的理想选择，无柱式大宴会厅面积达900平方米，9米挑高的大堂气派非凡，最多可容纳800名宾客。除此之外，酒店还配备10间中小型的多功能会议室，均配备国际顶级视听设备。酒店拥有536间豪华舒适的客房与套房，4间别具一格的餐厅与酒廊，奢华的水疗中心和室内泳池。国家会展中心上海洲际酒店还发扬洲际独有的“深入洞悉式”服务，集结深谙当地风情的热情员工，帮助每一位宾客亲身体验原汁原味、丰富精彩的纯正沪上生活，尽享洲际人生。