• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 员工旅游
• 员工生日会
• 尽炫自我

The Assistant Director of MICE Fulfillment will assist
in providing day-to-day leadership to the MICE Fulfillment team in servicing
leads through the effective execution of the enquiry handling process, steps to
conversion, and the preparation of proposals, quotations, and checking product
information and customer requirements. This role also involves working closely
with Business Development Team to develop expertise in understanding sectorial/customer
needs, as well as Revenue Management to maximize lead conversion and drive
incremental revenue, and the management of the MICE Fulfillment team in their
daily tasks.



FINANCIAL RETURNS
·    
Develop deep understanding and
knowledge of key sectors targeted by hotel, and gain sectorial/account
expertise when necessary to maximise lead conversion rate
·    
Ensure the timely follow up and
pursuit of business with customers and stakeholders in order to drive the
highest levels of conversion
·    
Conduct and/or assist Sales
team in customer negotiation process
·    
Conduct proposal negotiation
process and assist Business Development team where necessary
·    
Handle contract signing process
·    
Updated lead status in relevant
systems and communicates lead status to relevant Business Development staff
(e.g. account owner)
·    
Maintain effective control of MICE
Fulfillment Team expenses
PEOPLE
·    
Team up with counterpart Event
Management staff to deliver sector/customer specific services when appropriate
·    
Communicate to his/her superior
any issues encountered and other relevant information
·    
Organise training sessions,
daily briefings and other meetings as required
·    
Conduct periodic formal reviews
with the Fulfillment team on their targets and goals
·    
Conduct Annual Performance
reviews, set Key Performance Objectives and Personal Development plans in line
with IHG standards and brand standards for each member of the team
·    
Recommend and/or initiate
salary, disciplinary, or other staffing/human resource-related actions in
accordance with hotel or company rules and policies
·    
Act as escalation point for
clients and members of the MICE Fulfillment Team when issues are not solved at
a proper level
GUEST EXPERIENCE
·    
Process customer inquiry in
accordance to specified service standards
·    
Develop and deliver relevant
documentation to the customer (e.g. proposal, contract)
·    
Prepare and deliver site
inspections, entertainment, familiarisations and other events for potential
customers (when necessary); ensure all details of meetings and conventions are
in compliance with hotel standards, including room set-ups, staging, lighting,
audio-visual, traffic flow, menus, décor, entertainment, group room blocks,
transportation, billing instructions and VIP services
RESPONSIBLE BUSINESS
·    
Identify operational problems
that reduce the effectiveness of marketing activities and overall hotel sales
performance and work with appropriate department on solutions
·    
Develop awareness and
reputation of the hotel and the brand in the local community






















































Perform other duties as assigned.

全新的国家会展中心上海洲际酒店坐落于亚洲最大、全球第二大的会展综合体——国家会展中心（上海）内，是中心内唯一一家奢华品牌酒店。酒店已成为蓬勃发展的上海虹桥商务区奢华体验新标杆。作为上海全新地标之一，酒店紧邻全球最大的虹桥交通枢纽，距离虹桥国际机场和虹桥火车站仅5公里， 从酒店步行3分钟即达轨道交通二号线， 便捷连通上海各大核心商圈。富有前瞻性的选址让酒店成为连接虹桥商务区和长三角地区的纽带，促进整体经济和谐发展。客人还可轻松前往七宝古镇、江南古镇朱家角、虹桥天地及青浦奥特莱斯广场等，探索本地文化。齐备的会议会务设施使国家会展中心上海洲际酒店成为举行各类宴会及会议的理想选择，无柱式大宴会厅面积达900平方米，9米挑高的大堂气派非凡，最多可容纳800名宾客。除此之外，酒店还配备10间中小型的多功能会议室，均配备国际顶级视听设备。酒店拥有536间豪华舒适的客房与套房，4间别具一格的餐厅与酒廊，奢华的水疗中心和室内泳池。国家会展中心上海洲际酒店还发扬洲际独有的“深入洞悉式”服务，集结深谙当地风情的热情员工，帮助每一位宾客亲身体验原汁原味、丰富精彩的纯正沪上生活，尽享洲际人生。