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    职位:Housekeeping Coordinator 客房部协调员

  • 职位性质:全职
  • 工作地区:北京市东城区
  • 招聘人数:4人
  • 学  历:中专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2018-11-09至2018-12-09

岗位职责/职位描述

 

Scope of Position 职位范围

Handling all telephone calls by guests and visiting members who may require the services and assistance.

接听住客和来访客人打来的所有电话,他们都可能需要服务或帮助。

All Colleagues who may require the services and assistance of the Coordinator / Order Taker in order to meet and exceed the need of the guests i.e. Room Attendants and other Members of Housekeeping, Front Office Team, Valet, Food & Beverage, Engineering, and Security.

所有需要协调员/客房接单员服务或帮助的同事,以便满足、超越客人的需要。如:客房服务员、客房部的其他同事、前厅部、客衣服务员、餐饮部、工程部和保安部。

Duties and Supporting Responsibilities 义务和支持责任

Customer Satisfaction:客人满意

External Customers:客人

·                 To provide a seamless, efficient and friendly service at all times

时刻提供准确、高效和友善的服务。

·                 To ensure a clean, comfortable, well maintained and welcoming environment

确保环境干净、舒适、温馨并保养良好。

·                 To use any opportunity to delight and satisfy guests’ needs

把握每一个可以令客人满意和愉悦的机会。

·                 To make sure all guest information is forwarded to the Guest History Coordinator to record in guest history profile

确保所有客人的资料都交由客户历史资料协调员录入到客人档案中。

Internal Customers:同事

·                 To facilitate a motivating atmosphere by communicating effectively

以有效交流的方式营造热情服务的环境。

·                 To give feedback in a positive and encouraging manner

以积极、鼓励的态度给予反馈。

·                 To communicate accurate information actively and in a timely manner to colleagues

及时、主动和同事沟通准确的信息。

·                 To be an active team player with a “hands on” approach

成为一名有主见、积极的团队成员。

·                 To provide on-the-job training to new members of the team

向团队的新员工给予在岗和课堂式的培训。

·                 To ensure all equipment and cleaning supplies are used correctly and in accordance with the local safety and security standards to guarantee employee safety

保证所有机器和清洁用品都被正确使用,并与当地的安全标准保持 一致以保障安全。