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招贤纳士
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    职位:Guest Service Center Operator 总机接线员(急)

  • 职位性质:全职
  • 工作地区:北京市东城区
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:面议
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(流利)
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2018-11-16至2019-02-14

岗位职责/职位描述

Duties and Supporting Responsibilities

  • 1. Responsible for ensuring that clear and constant   communication lines are kept within all staff area and Hotel departments.
  • 2. To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the     hotel.
  • 3. Responsible for the ongoing communication of pertinent    information using the Telephone logbook provided to other shifts.
  • 4. Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and   facsimiles.
  • 5. To ensure that all computer input into the system is correct and of a consistently high nature.
  • 6. To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
  • 7. To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be action    accordingly.
  • 8. To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and     visitors.
  • 9. To ensure you have a complete and thorough knowledge of      the outlets of the hotel, their operating hours and the scope of services that they provide.
  • 10. To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.
  • 11. To ensure that the Switchboard is not left unattended at any time whilst on duty.
  • 12. Responsible for the prompt and correct input of all guest messages into the system.
  • 13. To identify any faults that occur in the switchboard at any time whilst you are on duty, report to PBX manager or DM according to  the duty roster and report the fault direct to the company.
  • 14. Responsible for providing a personal, efficient, friendly and warm wakeup call service for our guests as required.
  • 15. To ensure confidentiality is adhered to in relation to all enquiries in reference to guests or staff with no exceptions.
  • 16. To maintain and be aware of the importance of guest    recognition.
  • 17. Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
  • 18. To assist and carry out other duties as required and directed.   
  • 19. To be completely aware of the Fire and Emergency    procedures of the hotel and your responsibilities in an emergency.
  • 20. To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Switchboard.