• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 补充医疗保险
• 员工生日礼物
• 年度体检
• 集团免费房晚
• 集团卓越雇主

Duties and Supporting Responsibilities
Administration 
- Acts as a liaison with all hotel guests requiring special needs and requirements
- Meets all VIP, long stay, suite guests and Fans of MO
- Greet and escort all guests promptly to their rooms
- Responsible for physical inspection of all VIP rooms, prior to arrival
- Coordinates all VIP Amenities with Executive Office for Housekeeping, Room Service, Concierge, Front Office,    Reservations and Sales
- Address special guest preferences recorded in guest history     profiles
- Stay current with developments and procedures in the hotel by     attending daily Front Office briefings and reviewing the Front Office  communications board regularly
- Provide quality service with colleagues to the guests by     responding to requests promptly, efficiently and courteously during   check-in, check-out and throughout the guest’s experience
- Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues
- Handle guests incoming and outgoing correspondence, (facsimile,    messages, mail)
- Perform assistance to guests in all hotel areas
- Demonstrate teamwork by cooperating with and assisting     colleagues as needed
- Responsible for maintaining the highest quality database relating to - Guest History and implementing guest recognition programs in line with MOHG guidelines
- Accountable for results from Guest Database audit, Guest Satisfaction survey and MOQA inspection, in areas relating to Guest Recognition Program
- Liaison with VIP guests for private business meetings in suites/function rooms
- To ensure that the hotel’s credit policies are adhered to at all times.
- To be fully conversant with the hotel’s services and facilities i.e. restaurants and spa etc. and to actively promote and up sell these.
- To be present in the lobby to identify local dignitaries, and other VIPs and to inform the necessary departments of their presence.
- To ensure that the statement of allocated/blocked rooms is sent to the Housekeeping and Amenity Services Departments, and to ensure that all amenities and special requests are in place.
- To ensure that all returning guests are pre-registered and welcomed according to the hotel’s Guest Recognition program.
- Assist in Guest History duties as necessary.
- Ensure to protect guest information 
Perform any tasks as assigned by the Management  
Guest Service
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

北京王府井文华东方酒店坐拥紫禁城等中国地标性景观，房间面积宽绰，在北京同类型房型中首屈一指。融合现代美学与中国古典装饰意蕴，酒店设有两间餐厅和一间酒吧，均可通往宽敞的屋顶露台花园。酒店拥有享誉全球的文华东方水疗服务，提供屡获殊荣的经典康体项目。同时配有设备先进的健身中心及享有自然采光的25米长室内泳池。Our stylish hotel overlooks landmarks such as The Forbidden City and offers some of the largest rooms and suites in Beijing. Blending contemporary aesthetics with classic Chinese décor, the hotel is home to two restaurants and a bar, all of which open onto an expansive rooftop garden terrace. With an exquisite spa offering signature wellness programmes, a fitness centre and a 25m indoor lap pool with sky roof, Mandarin Oriental Wangfujing will provide the ideal intimate retreat for Beijing residents and visitors alike.