招聘洗衣房经理_苏州太湖万丽酒店招聘信息-最佳东方

MAJOR RESPONSIBILIES : 责任概要

Responsible for planning, directing, controlling and coordinating the activities of all laundry personnel; to ensure the efficient and economical processing of all guest and Hotel laundry and dry cleaning items. Establish standards of cleanliness, efficient production, sanitation and service for guest.

有责任指导和调整洗衣房员工的行为,保证有效的处理酒店和客人的水洗和干洗的项目。建立清洁卫生,产品和服务的标准来更好的服务客人.

SPECIFIC DUTIES :

工作任务:

1. Ensure the effective running of the department

保证洗衣房的有效运行

a. Laundry and Valet Budget ( Expenditure )

洗衣房和客衣的预算(支出)

i. Submit a yearly budget for Management’s approval for all department expense forecast for the coming year, including the cost of repair,

maintenance and overhauling of the operating equipment or any

adjustment or machinery, manpower to meet yearly Hotel requirements.

提交每年来年所有部门的费用预算,包括日常维修保养的费用,设备的大修和调整的费用,每年酒店的要求的人力资源.

b. Laundry and Valet Budget ( Revenue )

洗衣房和客衣的预算(收入)

i. Prepare monthly and yearly forecast of guest laundry revenue, if needed.

有必要的话准备每月和每年的客衣收入的预算

ii. Prepare monthly and yearly forecast of house laundry and other income revenue, if needed.

有必要的话准备每月和每年员工洗衣和其他的收入的预算.

iii. Analyze reasons for difference in revenue achieved against forecast.

分析收入和预测有差距的理由

iv. Suggest means of increasing volume of guest laundry.

建议客衣提高客衣量的方法

iv. Prepare guest laundry price increment, market search for price comparison with various top class hotels.

准备客衣价格的增加.不同酒店的价格比较

2. Ensure the efficient operation of machinery

保证设备有效的运行

a. Equipment repair and maintenance

设备维修和保养

i. Spot check maintenance work of all operating equipment to ensure that they are in normal condition.

检查设备在运行中的工作情况和保养保证处于正常的状态

ii. Keep complete record of laundry equipment – its brand, date of acquisition, model and serial number.

完整的记录洗衣设备的品牌,到货日期,型号和条形码

iii. Coordinate with the Engineering Department on major repair and maintenance of operating equipment.

记录工程部对设备的维修和保养

iv. Ensure that all equipment are maintained and serviced regularly.

保证设备有规律的维修服务

v. Recommend purchase and installation of new equipment, if necessary.

有必要的话推荐,采购和安装新的设备

3. Ensure compliance with required Laundry standard

保证依从洗衣房的标准

a. Monitor and define strict guidelines to Laundry Supervisor.

严格监督和指导洗衣房的管理

i. Guest laundry pick-up and delivery. 客衣的收取和送回

ii. House laundry daily production and dispatch. 布草的产量和分派

iii. Monthly inventory taking of supplies and house linen. 每月盘点布草和供应品

iv. Immediately report to the Director of Services and Security

立即汇报安全服务总监

1). Guest Lost and Found items 客人遗失和捡到事项

2). Staff inquiry 员工调查

3). Machines breakdown, etc. 设备损坏等

v. Check condition of all operating equipment everyday. 每天检查设备运行状况

vi. Handling guest complaints and inquiries. 处理客人的投诉.

vii. Control of laundry supplies.控制洗衣房供应品

viii. Conduct staff evaluation to review their general performance and discuss existing problems and areas of improvement with the Director of Service.

进行员工的评估,回顾他们总体的表现,讨论现有的问题和发展的区域

ix. Approve training programs prepared by Supervisors.

主管准备背认可的培训计划

b. Liaison with Government Regulations 联络政府规章

i. Ensure that all government regulations pertaining to the operation of a hotel laundry are adhered to. 保证洗衣房的运作符合所有政府的规章

c. Supervision of the Laundry and Dry Cleaning Operations.

水洗和干洗操作的管理

i. Frequently check daily staff while working to ensure that prescribed washing formulas are being used in order to ensure highest possible quality of laundering and dry cleaning.

每天检查员工的操作保证他们符合工作程序从而保证洗烫和干洗的高质量

ii. Supervise the functions of all laundry and dry cleaning employees.

监督和指导洗衣房员工的职责

iii. Issue constructive criticisms and instructions for correction of any practices or work habits which deviate from accepted standard practices and procedures.

提出在工作中的标准有建设性的指令和程序和手续

iv. Frequently check daily the quality of guest laundry and dry cleaning and ensure they are maintained to the highest standard.

经常检查客衣服务的质量保证员工操作的高标准。

iv. Frequently check daily the quality of house laundry and dry cleaning, ensuring linen and uniforms are maintained in the required approved standard.

经常检查布草和制服的质量保证符合制定标准

v. Conduct daily inspection of the laundry plant to ensure its maintenance in a clean, safe and sanitary manner.

每天检查洗衣房保证清洁,安全

vi. Set a HIGH STANDARD of work performance and attendance for all staff by constant supervision, ensue maintenance of this standard.

设立工作表现和出勤的高标准,保证维持这标准

viii. Ensure laundry staff are flexible and well trained to handle and operate other equipment other than those assigned to them.

保证员工的灵活性和接受良好的岗前操作培训

4. Contribute to overall efficiency of the department

为整体作出应有的贡献

a. Liaison with Internal Department

和各部门联络

i. Provide technical advice on quality of fabrics purchased for house linen and staff uniform. 布草和制服的采购，对材料的质量提供好建议

ii. Attend department meeting, staff meeting and any review, whenever required. 出席部门会议,员工会议和任何评估会议

v. Transmit Management’s message on Hotel Policy / Discipline.

传导酒店管理层有关政策方针的信息

iv. Ensure that all decisions, programs and schedules of Director of Services are carried out. 保证总监制定的程序和计划的执行

v. Plan work and production schedule to meet Housekeeping and Food and Beverage linen requirements. 对客房和餐饮布草的需求计划工作和生产

vi. Liaise closely with Director of Human Resources and the HSKP Manager to maintain proper balance between production requirements and payroll costs. 和客房部经理和人力资源总监保持联络来保持人员花费和工作需求的平衡

b. Investigate all complaints against the Laundry Department working closely with other Hotel executives responsible for guest claim liability.

与其它酒店高管一同调查处理客人的投诉。

c. Confer with Supervisors on production, personnel, training and other problems that may arise.

对产品,人员,培训和其他事宜的管理

d. Ensure that stained, damaged linen found during the day are attended to immediately.

保证每天处理布草的损坏和污渍

e. Ensure that laundry plant room is cleared of dirty linen before the laundry closes for the day.

保证每天洗衣房的清洁和工作结束前洗完所有脏的布草

f. Follow strictly all Hotel, Laundry and Housekeeping Department policies and

procedures to be able to perform duties and responsibilities efficiently and effectively.

严格遵守酒店,洗衣房和客房部的规章制度,更好的完成交于的工作安排

g. Be aware of Hotel emergency, safety and pest control procedures.

明白酒店的紧急应急,安全及危害措施控制步骤

h. Maintain personal grooming as per Hotel’s standard, to project an efficient,

professional, neat and tidy appearance to hotel guests and set an example to subordinates.

保持个人清洁卫生,符合酒店的规定标准

i. Emphasize good personal behavior, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.

了解员工手册的内容,尽力在工作及在团队中发挥作用

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