• 节日礼物
• 技能培训
• 岗位晋升
• 美女多
• 帅哥多
• 领导好
• 管理规范
• 人性化管理

 
Be responsible for the efficient and professional
     running of the front desk, including relationships with other departments.
     
 负责前台的有效和专业运作，包括前台与其他部门的关系。

 
Ensure smooth check-in and check-out of all guests, through properly
     handling guest accounts. 
 通过妥善地处理客人的账户，确保所有客人获得流畅的登记入住和结帐离店手续。

 
Deal with any guest requests and problems and satisfy their needs
     within acceptable guidelines. 
 处理客人的任何要求和问题，在可接受的方针下满足他们的需要。

 
Be prepared to perform all front desk functions, monitoring
     the supplies and maintenance of all Front Office equipment.
 准备好执行所有的前台的职能，监督所有前台设备的供给和维护。

 
Lead by example: Provide a gracious and aggressive hospitality
     towards all customers. 
 以身作则：为客人提供高品质服务和积极的待客之道。

 
Be highly familiar and adhere to all policies, procedures and
     standards. 
 高度熟悉并遵守所有的政策、程序和标准。

 
Assist all associates with questions, problems which might occur. 
 协助所有员工有关任何可能发生的问题。

 
During peak hours, be at the front desk to ensure efficient and
     smooth service is provided to all customers. 
 在高峰时段，出现在前台以确保高效和流畅的服务被提供给所有客人。

 
Create a productive and positive atmosphere at the front desk; have a good
     relationship with all associates and other departments. 
 在前台创造一种多产和积极的氛围；与所有员工和其他部门保持良好的关系。

 
Act empowered and uses TQM tools and guidelines - also empower all
     associates to provide an outstanding service by using their empowerment
     guidelines. 
 以授权的方式行动，并使用全面质量管理（TQM）工具和方针——同事也授权所有员工通过使    用他们的授权和方针为客人提供杰出的服务。

 
Be a problem seeker and solver. 
 成为问题的发现者和解决者。

 
Ensure that work area is always clean, neat and organized. 
 确保工作区域总是干净整洁，有条不紊。

 
Plan meetings on a monthly basis and conduct them. 
 每日计划一次会议并主持。

 
Constantly audit all desk work for accuracy and consistency.  Coach and counsel staff when
     appropriate. 
 经常审计所有的前台工作以实现准确和一致性。适当的时候辅导和忠告员工。

 
Ensure that all supplies are well maintained. 
 确保所有的补给品被很好的保存。

 
Bank out cashiers at the end of each shift according to the blind
     drop procedure. 
 根据封装投款程序，在每个班次结束时汇总清点好现金。

 
Be prepared to work the night shift when needed. 
 当有需要时能够上夜班。

 
Ensure and encourage all guests are enrolled in our Marriott
     Rewards Programme upon check in to
     achieve monthly/quarterly/yearly target.
 确保和鼓励所有的客人在登记入住时被加入到我们的万豪礼赏计划以达成月度/季度/年度指   标。

 
Check opening house count and establish rate to be quoted during the
     day with the reservations manager and the front office manager. 
 检查house count报告，与预定部经理和前厅部经理一起建立可被引用的房价。

 
Review discrepant rooms regularly. 
 经常检查差异房。

 
Ensure that all Marquis guests, VIP guests and repeat guests are
     identified, recognized, pre-blocked and special treatment is brought to
     the room. 
 确保所有万豪礼赏客人、尊贵客人和回头客被确认、认出，他们的房间被提   前安排好，     并且特殊的款待会放至其客房内。

 
Determine weekly schedule, adjust according to business demands. 
 确定每周排班表，根据生意情况进行调整。

 
Review credit report and take appropriate action to resolve all
     problems. 
 检查信用报告，并采取恰当的行动来解决所有的问题。

 
Ensure that O-status and H status do not carry any unusual
     outstanding balances. 
 确保O-status和H-status不含任何异常的差额。

 
Complete work or special projects as assigned and make sure to meet
     due dates. 
 确保在截止时间内完成布置的工作和特殊的项目。

 
Work together with staff on the same level, train and retrain on
     aggressive hospitality skills, technical skills and communication skills. 
 和员工一起协同工作，对员工在殷勤待客技巧、专业技能和沟通技巧方面进行培训和再培训。

 
Know how to hire, train and develop staff.










































































































 知道如何招聘、培训和发展员工。

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