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Job Responsibilities岗位职责
- Reservations预定
a. To handle all phone calls promptly according to the hotel and Marriott standard.
按照酒店及万豪集团的标准来处理所有电话预订
b. Coordinate with other departments of the hotel including Front Office, Sales, AYS, and Housekeeping etc on guests’ bookings and other requests.
在客户的预定及其他要求上要与酒店其他部门通力合作,包括:前台, 销售部, 为您服务中心, 管家 部等等。
c. Be proactive in upgrade and work towards maximization of revenue.
在upgrade 上需有一定的积极性并需努力争取最高房费值。
d. Ensure all input in Marsha & Opera are done according to the set guidelines and standards.
确保所有输入Marsha & Opera 的内容是按照指导及标准来规范的
e. Assist in preparing monthly commission payment for review.
协助准备每月佣金费用复核
f. Assist in conducting shop calls to check on the pricing strategy of competitor hotels.
协助进行酒店询价电话以了解竞争酒店的价格策略
g. Daily balance Opera and Marsha ‘s room inventory .
每日平衡Opera 和Marsha 的房间数量。
2.Forecast 预测
a. Assist in preparing the rooms sales forecast.
协助对于房间出售数量的预测
b. Distribute the forecast to related departments.
将预测数据分发至相关部门
3.Fully utilize all Marriott Resources充分利用所有万豪资源
a. Ensure all sales associate cross sell sister properties when the hotel product does not fit into customers’ requirements.
当酒店产品无法满足顾客需求时确保所有销售部员工能交互销售姐妹酒店产品
b. Regular communication with sister properties in the cluster to exchange on market information.
经常与姐妹酒店们保持交流以便能获取市场信息
c. Make good use of Marriott Rewards & Preference Plus as a key sales tool.
很好的运用万豪礼赏政策以及优先礼赏政策来作为一个关键销售工具
4.Prepare periodic reports准备周期性报告
a. Assist Reservation Manager in preparing periodic reports for market analysis.
协助预定部经理准备周期性报告来进行市场分析
5.Office Etiquette & Business Ethics办公室礼仪及商业道德规范
a. Properly dressed in uniforms with the general appearance according to the hotel standard.
根据酒店标准需外表整洁身着制服
b. Conducting business according to the Marriott guidelines and local law.
参照万豪集团指导及地方政策来进行商业行为
c. Compliance to the standards set up for the reservations operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.
根据标准程序来处理预订操作,包括电话礼仪,酒店制度,条例,以及LSOPS。
Job Requirement岗位要求
1.Minimum 1-year work experience, preferably in thehotel industry.一年以上工作经验,有酒店从业经验优先考虑
2.Good interpersonal skills.良好的专业技术
3.Able to compile reports as required using variouscomputer software.能很好运用各种电脑软件按要求制作报表
4.Ability to communicate effectively with various departments.与各种部门都有良好 的协作沟通能力
5.Proficiency in written and spoken English andMandarin.良好的国语和英语的口头及书写能力
6.Good general education, preferably Universitygraduates.接受良好的教育,本科毕业优先考虑
2018年7月1日开业的苏州太湖万豪酒店和苏州太湖万丽酒店位于“人间天堂”苏州太湖之滨,信步可揽憩静恬美的太湖山色;酒店临近沪宁、苏嘉杭高速,距苏州绕城高速太湖西山(金庭)出口仅5分钟车程,距离苏南机场30分钟车程、上海虹桥枢纽50分钟车程30分钟即可直达市区,是长三角商务会议好去处,休闲度假首选地。 酒店地理位置优越,壁邻度假区高尔夫球场, “太湖湿地公园”、“蒯祥纪念园”、“渔洋山景区”、“海洋馆”等自然景观景点左右相依,石公山、林屋洞、飘渺峰、明月湾古村落等太湖西山与东山景点均在酒店20分钟交通圈内。 苏州太湖万豪酒店和太湖万丽酒店,是苏州太湖旅游度假区首家万豪国际品牌酒店。2家酒店坐拥116,000平方米,别具匠心的设计给您带来前所未有的舒适体验,一切尽显万豪集团高端酒店卓尔不凡的尊贵品质。周边秀山丽水,举目如画。湖生态环境富饶,盛产 “太湖三白”、 碧螺春茶、枇杷、杨梅等名特产品,这里“月月有花,季季有果,天天有鱼虾”,宛若室外桃源般令人神往。