• 节日礼物
• 技能培训
• 岗位晋升
• 美女多
• 帅哥多
• 领导好
• 管理规范
• 人性化管理

  
MAJOR FUNCTION 主要职能:
The Supervisor’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and the delivery of prompt, courteous service. The supervisor is accountable for sales and profit in his/her area.
主管的主要工作要促进并且确保客人满意。通过他的/ 她的能力去发展和维持以形成一个强大的团队环境。同时着重于员工满意度，有效的送餐和礼貌的服务。 主管要对他的/ 她所负责的区域的销售和利润是负责。

MAJOR RESPONSIBILITY责任概要:

1.	Assume responsibility for the daily operations of the Restaurant or in any other assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel. 
	承担对餐厅的日常营运的责任或任何其它分配的工作以确保运转平稳,并且在酒店框架中创收。
2.	Assist in working toward positive financial results.
	协助部门向积极的财政结果努力。
3.	Assist in ensuring that scheduling is done accurately and in a timely manner.
	协助确定本部门的正确工作安排并且及时地执行。
4.	Assist in maintaining a highly motivated and well-trained staff.
	协助保持对员工较高的鼓励和较好的培训员工。

SPECIFIC DUTIES 工作任务:

1.	Operations 运作：
1)	Open and close shift in accordance with the manager checklist.
	按照管理检查表要求上下班。
2)	Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
	经过寻找和听取来自客人的回馈来加强与客人的进一步互动。
3)	Train, maintain and enforce all Food and Beverage service standards in the outlet.
	培训、保持和加强西餐厅的餐饮服务标准。
4)	Enforce the established drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the approved bar guide.
	按照酒吧要求加强建立酒水配方和展示册来确保服务给客人的酒水质量保持一致。
5)	Properly execute revenue and check control procedures on shift.
	正确地运用收入和检查控制程序。
6)	Handle daily associate relations (i.e. scheduling, time adjustments).
	处理日常员工关系 (例如： 排班,班次调整).
7)	Maintain a safe and sanitary work environment for all associate and guests.
	为所有的员工和客人保持安全和卫生的工作环境。
8)	Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
	为班次的顺利运转收集和使用所有的合适工具 (例如： 排班表、楼面计划、预订本、帐单等)。
9)	Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
	找到解决问题的方法，比如：叫出服务、最后点单时间, 或者其他可能发生的日常问题。
10)	Conduct taste panels and menu classes on a daily basis for restaurant.
	组织餐厅的日常试菜和菜单培训。
11)	Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
	当班的时候必需在楼层上 并且协助服务员和领位以确保所有客人满意。
12)	Ensure that only a quality product is served.
	确保只服务高质量的产品。
13)	Ensure all side work is done on a daily basis.
	确定所有的日常其他工作完成。
14)	Maintain proper associate uniform standards.
	保持正确的员工制服标准。
15)	Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
	执行有效的修理和维护工作，通过工程维修单，检验等。
16)	Understand and teach empowerment principles to ensure guest satisfaction.
	理解与教育授权原则确保客人满意。
17)	Exercise station rotation to ensure stations are distributed fairly.
	练习使用边柜循环原则来确保边柜的使用合理。
18)	Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
	知道所有的万豪客人礼赏计划和如何给他们正确的计算。
19)	Above all, to lead by example through a “hands on” approach to motivate our associates to excel. 
	总之, 通过 "着手"表帅作用来激励我们的员工不断提高。

2.	Human resources人力资源
1)	Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals. 
	实行为新员工和在职员工制定一个有效的培训计划，可以使用Use Record，菜单和适当的参考手册。
2)	Encourage problem solving by associates through proper training and empowerment.
	通过适当的培训和授权来鼓励员工自己解决问题
3)	Establish effective communication with associates to gain their trust and respect.
	建立有效的与员工的沟通以得到他们的信赖和尊敬。
4)	Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
	运用万豪保证公平对待政策来保持执行公平和一贯的劝导、谈话和纪律处分程序。

3.	Administrative行政
1)	Communicate directly and through the use of the logbook to next shift supervisor or manager. 
	通过Log Book下一个主管或经理直接地沟通
2)	Identify and recommend incentive programs, new ideas, and methods of operation.
	熟知和推荐奖励计划，新的主意和营运方法。
3)	Promote positive inter-department relations.
	促进积极的部门内部关系。
4)	Perform any reasonable request made of management which is not life threatening or against the law.
	运用任何合理的、不胁迫的或违反法律的管理方式管理。

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