• 节日礼物
• 技能培训
• 岗位晋升
• 美女多
• 帅哥多
• 领导好
• 管理规范
• 人性化管理

主要职能MAJOR FUNCTION:

a.领班的主要职能是促进和确保客户满意，通过其个人能力发展和保持一个强大的团队环境，着重于相关方满意和快速周到的服务。领班要对服务质量，销售的计划负责。The shift leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and the delivery of prompt, courteous service. The supervisor should respond to the quality of service and the plans of sales.
b.带领员工根据品牌标准的饮料/食物的质量标准接待和服务客人, 介绍和卫生，以和蔼可亲和专业方式。The Shift Lead associates to greet and serve the guest in accordance with brand standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner.

主要职责MAJOR RESPONSIBILITY:

1.协助大堂吧的日常运营。Assist in the daily operations of the Lobby Bar .
2.协助确保计划被准确及时的完成Assist in ensuring that scheduling is done accurately and in a timely manner.
3.协助保持一支护自觉性和受过良好训练的员工队伍。Assist in maintaining a highly motivated and well-trained staff.
4.遵循酒店和公司政策和规程.Follow all hotel and company policies and procedures.

特殊职责SPECIFIC DUTY:

1.	运营Operations
a.Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
b.Operate the Point of Sale terminal correctly and follow all Accounting check-closing procedures. 
正确运用销售终点并根据财务检查表核对
c.按班次恰当实行收入和检查控制程序Properly execute revenue and check control procedures on shift.
d.处理日常相关人员关系（如：计划，时间调整）Handle daily associate relations (i.e. scheduling, time adjustments).
e.为所有员工和客人保持一个安全和卫生的工作环境Maintain a safe and sanitary work environment for all associate and guests.
f.为了Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
g.Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
h.Conduct taste panels and menu classes on a daily basis for restaurant.
i.当班期间在楼层协助服务生或招待员确保顾客达到满意。Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
j.确保所提供的产品质量是好的Ensure that only a quality product is served. 
k.确保每日完成所有辅助工作Ensure all sidework is done on a daily basis.
l.维持恰当的员工统一制服标准Maintain proper associate uniform standards.

m.通过使用工作单，管理有效的维修和维护计划，经常做工作检查等。Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
n.理解和教授授权原则以确保顾客满意。Understand and teach empowerment principles to ensure guest satisfaction.
o.执行岗位轮换制度确保岗位分布的公平Exercise station rotation to ensure stations are distributed fairly. 
p.了解万豪的顾客鼓励计划和与之相适合的正确的会计程序Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
q.最重要的是通过方法的实例激励我们的员工来执行Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
r.All cashiers are well versed with the outlet menu and prices.
	所有收银必须精通菜单及其价格。
s.All sales of food, beverage, tobacco and other income are properly recorded.
	所有售出的食品、饮品、香烟或其他收入都有准确记录。
t.All house use and entertainment are in line with the hotel policies and procedures.
所有内部使用的款待帐单都要按照酒店的方针和程序。.
u.All charged sales and settlements are accurate, relative information such as room number is complete and that the guest’s signature is legible.
	 所有的销售和结算都是正确的，相关信息如房号之类都是完整的和客人的签名都是清晰的。
v.Proper accounting for and handling of both the daily cash (including checks and credit cards) receipts, as well as the assigned cash float.
	   适当地结算处理每日现金（包括支票和信用卡）收入和电脑一样准确。
w.Cashier Drop Report is properly completed and tally with the system report.
收银报告是完整正确的，并符合系统内的报告。
x.The daily cash receipts is enclosed in the drop envelope and dropped to the Safe Deposit Box.
每日现金、收据要附在信封内并存放入保险箱。

2.	人力资源Human resources
a.使用记录菜单和适当的参考手册给现在的和新来的同事做有效的培训Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.
b.鼓励通过适当的培训和授权由有关人员解决问题。Encourage problem solving by associates through proper training and empowerment.
c.与同事建立有效的沟通以赢得他们的信任和尊敬。Establish effective communication with associates to gain their trust and respect.
d.按照万豪的公平对待政策保持公平一致的目的和纪律性程序。Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
3.	行政Administrative
a.直接交流和/或通过使用代码手册与下班次的主管或经理交流沟通。Communicate directly and/or through the use of the logbook to next shift supervisor or manager.
b.促进正面的积极的部门间关系Promote positive inter-department relations.
c.执行任何合理的不违反法律和没有生命威胁的管理要求Perform any reasonable request made of management which is not life threatening or against the law.

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