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Major Functions
主要职责:
To attend to the daily functions of the Concierge and to provide information and assistance to all hotel guests as requested.
确保每日礼宾部运转正常并且向住店客人提供信息咨询及其他帮助。
Specific Duties
具体职责:
• Responsible to handle all guest requests and to solve any guest complaints.
负责为客人提供帮助并且处理客人投诉。
• Ensure that the Hospitality and the Guest Response Programs are being followed and monitored.
根据标准确保服务质量和对客回应的程序。
• Be familiar with cultural differences to meet guest's specific needs and requirements.
了解客人的文化差异以便提供周到的服务。
• Provide information to guests about :
向客人提供以下信息咨询及服务:
- local areas (e.g. social, cultural, historical and physical attractions), location and hours of operation
- 本地信息(例如社会信息,本地文化,历史和旅游景点),位置和开放时间。
- all hotel facilities (e.g. the hours of operation, location, daily and weekly events)
- 酒店内的设施(例如营业时间,位置,平日和一周的活动及促销)
- local area's restaurants and theatre/musical productions
- 本地的餐厅,剧场信息。以及相关的演出信息。
- airline, automobile rental, transportation directions, office services, and beauty/barber establishments
- 机票,租车,为客人指路,提供文秘协助,以及安排美容美发服务等。
• Make reservations and arrangements for events, transportation, local attractions, restaurants, etc. as tours as requested.
为客人预定活动,往返交通,本地旅游,餐厅定坐等。
• Procure services; provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc.
提供信息咨询,预订服务,安排为客人照看儿童,以及安排到著名的健身俱乐部健身等。
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
根据每个员工的能力安排工作以确保管理层的任务准确完成
• Maintain the Repeat Guest Program and the VIP Program. Ensure that the above-mentioned clientele are receiving the type of service they deserve and follow up with guest relations to ensure that all requests are carried out.
确保实行常客计划和VIP接待计划。确保以上客人得到应有的服务并协助宾客关系主任协助客 人解决他们的问题。
2018年7月1日开业的苏州太湖万豪酒店和苏州太湖万丽酒店位于“人间天堂”苏州太湖之滨,信步可揽憩静恬美的太湖山色;酒店临近沪宁、苏嘉杭高速,距苏州绕城高速太湖西山(金庭)出口仅5分钟车程,距离苏南机场30分钟车程、上海虹桥枢纽50分钟车程30分钟即可直达市区,是长三角商务会议好去处,休闲度假首选地。 酒店地理位置优越,壁邻度假区高尔夫球场, “太湖湿地公园”、“蒯祥纪念园”、“渔洋山景区”、“海洋馆”等自然景观景点左右相依,石公山、林屋洞、飘渺峰、明月湾古村落等太湖西山与东山景点均在酒店20分钟交通圈内。 苏州太湖万豪酒店和太湖万丽酒店,是苏州太湖旅游度假区首家万豪国际品牌酒店。2家酒店坐拥116,000平方米,别具匠心的设计给您带来前所未有的舒适体验,一切尽显万豪集团高端酒店卓尔不凡的尊贵品质。周边秀山丽水,举目如画。湖生态环境富饶,盛产 “太湖三白”、 碧螺春茶、枇杷、杨梅等名特产品,这里“月月有花,季季有果,天天有鱼虾”,宛若室外桃源般令人神往。