• 节日礼物
• 技能培训
• 岗位晋升
• 美女多
• 帅哥多
• 领导好
• 管理规范
• 人性化管理

Major Functions责任概要 : 

Manage the assigned accounts and solicit new businesses aim to generate revenue through servicing the customers using the Marriott Sales Process.
管理已经签协议的客户，开发新客户以通过使用万豪销售步骤服务客户提高利润。

MAJOR RESPONSIBILIES 主要责任 :

Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities and business deals.
进行销售活动和服务客户，包括与客户见面，处理客户要求，准备商务计划书，保存客户资料，记录所有与客户的联系，销售拜访和商务处理。

SPECIFIC DUTIES 工作任务 :

1.Conduct online Sales Activities协调对接各大网站的线上销售活动

a.Meet with customers regularly handling both proactive sales calls and reactive sales leads.
	经常与客户见面，进行主动的销售拜访和团队销售
b.Conduct sales activities in a systematic manner by planning in advance according to the set guidelines.
	根据准则，提前按计划系统地进行销售活动。
c.Ensure all enquires are handled promptly and efficiently.
	确保适当有效的处理所有咨询。
d.Meet with in-house guests to build relationship and to obtain guest comments.
	与住店的客户见面以建立关系并且得到客人的评价。
e.Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.
	主动从各种资源例如报纸，网络和电视上取得团队。
f.Actively share information on guest comments, both positive and negative.
	积极的与整个团队分享客户反馈的正面和负面的评论。
g.Responsible for planning and organizing customer events.
	负责组织和参与所有客户的重要会议活动。

2.Account Management客户管理

a.To input information related to all accounts into Opera S&C.
	把所有与客户相关的信息输入销售和宴会系统。
b.Manage the Opera S&C database and ensure all information in the system is up to date. 
	管理销售和宴会系统的数据资料，确保系统里的所有资料及时更新。
c.Responsible for setting up plans and actions for each account.
	负责对所有签协议的客户制定计划和行动。
d.Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.
	参与客户回顾和查核，确保取得所有客户的相关资料。
e.Prepare Sales Call Reports to record all information on daily sales activities.
	准备销售拜访报告以记录所有日常销售活动信息。
a.Proactively to selling hotel product (i.e. F&B outlet, seasonal hotel promotion etc.)
积极有效的销售酒店产品(包括,中西餐厅,酒店季节性推广产品等)。

3.Train and develop other sales associates培训和发展所有销售部员工

a.Coach and counsel associates to ensure timely rectification of performance.
	指导和建议所有销售部员工确保及时纠正不良工作表现。
b.Derive own SMART development plan fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely)
	本着具体的、有衡量的、可达到的、真实的和有时效的原则使每个员工发挥自己的长处，克服不足。
c.Assist in arranging training for other associates and be active in sharing experiences with others.
	协助安排其他同事的培训，主动与他人分享经验。
d.Assist in reviewing the operation procedures regularly and make recommendations on changes to LSOPs.
	定期协助回顾运行进程，为调整酒店政策法规提出建议。

4.Fully utilize all Marriott Resources充分利用所有万豪资源

a.Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
	当酒店的服务不能满足客人或者客人有可能作其他选择时，销售集团内的其他酒店。
b.Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.
	保持与市场销售部的联系，和全球销售组织联合商榷客户对酒店的需要，并且确保覆盖所有客户。
c.Make good use of Marriott Rewards as a key sales tool.
	充分利用万豪礼赏作为一个重要销售工具。
d.Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.
	与集团内的其他酒店的销售部密切合作，分享市场信息，讨论客户服务事项与合作事宜。

5.Prepare periodic reports准备定期报告

a.Assist in preparing periodic reports for record of sales activities and market analysis.
	协助准备对销售活动记录和市场分析做定期报告。

6.Office Etiquette & Business Ethics办公室礼仪和商务道德

a.Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.
	确保所有销售部员工根据酒店标准正确穿着制服或者商务正装。
b.Conducting business accordingly to the Marriott guidelines and local law.
	确保所有销售员工根据万豪的方针准则和当地的法律进行工作。
c.Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.
	遵守销售运作的规则，包括电话处理，酒店规章制度和政策法规。

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