招聘预订文员_苏州太湖万丽酒店招聘信息-最佳东方

Major Functions责任概要 :

Receiving bookings from various business sources and have the bookings properly set up for guests check in.

从各种商业渠道接受预定，并为客户的入住作好安排

MAJOR RESPONSIBILIES 主要职责 :

Handle all incoming calls and correspondence coming into the Reservations Office. Input all bookings in Marsha & Opera and handle other clerical work in the office.

处理所有的预定电话以及信件至预定部，输入预定至Marsha & Opera 并处理好其他办公室文书工作

SPECIFIC DUTIES 工作任務 :

1.Reservations预定

a.To handle all phone calls promptly according to the hotel and Marriott standard.

按照酒店及万豪集团的标准来处理所有电话预订

b.Coordinate with other departments of the hotel including Front Office, Sales, DTS, and Housekeeping etc on guests’ bookings and other requests.

在客户的预定及其他要求上要与酒店其他部门通力合作，包括：前台，销售部，乐意服务中心，管家部等等。

c.Be proactive in upgrade and work towards maximization of revenue.

在upgrade 上需有一定的积极性并需努力争取最高房费值。

d.Ensure all input in Marsha & Opera are done according to the set guidelines and standards.

确保所有输入Marsha & Opera 的内容是按照指导及标准来规范的

e.Assist in preparing monthly commission payment for review.

协助准备每月佣金费用复核

f.Assist in conducting shop calls to check on the pricing strategy of competitor hotels.

协助进行酒店询价电话以了解竞争酒店的价格策略

g. Daily balance Opera and Marsha ‘s room inventory .

每日平衡Opera 和Marsha 的房间数量。

2.Forecast 预测

a.Assist in preparing the rooms sales forecast.

协助对于房间出售数量的预测

b.Distribute the forecast to related departments.

将预测数据分发至相关部门

3.Fully utilize all Marriott Resources充分利用所有万豪资源

a.Ensure all sales associate cross sell sister properties when the hotel product does not fit into customers’ requirements.

当酒店产品无法满足顾客需求时确保所有销售部员工能交互销售姐妹酒店产品

b.Regular communication with sister properties in the cluster to exchange on market information.

经常与姐妹酒店们保持交流以便能获取市场信息

c.Make good use of Marriott Rewards & Preference Plus as a key sales tool.

很好的运用万豪礼赏政策以及优先礼赏政策来作为一个关键销售工具

4.Prepare periodic reports准备周期性报告

a.Assist Reservation Manager in preparing periodic reports for market analysis.

协助预定部经理准备周期性报告来进行市场分析

5.Office Etiquette & Business Ethics办公室礼仪及商业道德规范

a.Properly dressed in uniforms with the general appearance according to the hotel standard.

根据酒店标准需外表整洁身着制服

b.Conducting business according to the Marriott guidelines and local law.

参照万豪集团指导及地方政策来进行商业行为

c.Compliance to the standards set up for the reservations operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.

根据标准程序来处理预订操作，包括电话礼仪，酒店制度，条例，以及LSOPS。

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