• 节日礼物
• 技能培训
• 岗位晋升
• 美女多
• 帅哥多
• 领导好
• 管理规范
• 人性化管理

MAJOR FUNCTION 主要职能:
To graciously welcome and seat guests in a manner that ensures every guest will receive prompt and courteous service at all times.  
热情地欢迎和领客入坐以确保每个客人都能受到迅速和礼貌的服务。  
To set the tone of aggressive hospitality with a display of friendly enthusiasm that will continue all through the Restaurant during the entire meal period.  
用自信而好客的语调，在整个客人在餐厅用餐期间始终保持友好、热心的态度。  

MAJOR RESPONSIBILITY责任概要:
1.Follow all hotel and company policies and procedures. 
 遵守酒店和公司政策和程序。
2.Comply with the “clean as you go” policy.
 遵从 "你离开时干净"的政策。
3.Report to work on scheduled days at the scheduled time.
 按照排班表上的工作时间报到。
4.Report to work in uniform following all appearance standards. 
 按照所有的仪容仪表标准着制服报到。
5.Work as a TEAM.
 以一个团队工作。
6.Follow all safety policies to ensure a safe work area.
 依照所有的安全政策确保工作区域的安全。
7.Honor all reasonable work-related requests made by a Manager or Supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
 尊重经理或主管做出的工作安排，有些可能超过你的有正常工作职责，以保证提供给酒店的客人满意的服  
 务。
8.Check out with your supervisor before leaving your station or the floor for any reason.
  在你以任何理由离开你的区域或楼面之前向你的主管报告。

Specific Duties 工作任务:
1.Follow the Hostess opening and closing checklist thoroughly. 
完全遵从领位的开餐和收餐检查表。
2.Ensure that the front of the restaurant is spotless at all times.
确保餐厅的前面总是无脏污的。
3.Check on every table to ensure that it is clean, spotless and fully set up and that all silverware and glassware is spotless before any guests are seated at the table.  In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
检查每张桌子确保它们是干净的、无脏污的而且完全摆好台，并且在客人入座之前所有的银器和玻璃杯是无脏污的。  除此之外,检查确保所有 的椅子上没有面包屑，地毯是无脏污的。
4.Check on guests to get feedback on the quality of their meals, service, etc.  Immediately share any problems that arise immediately—inform the Supervisor and Manager immediately, but try to take care of the problem at once.
检查客人得到他们对用餐质量、服务等的反馈。立刻分享出现的任何问题，马上告知主管和经理, 但是先试着马上处理问题。
5.Pitch in and help in service whenever the need arises. 
每当哪里需要帮助时，马上加入并且帮忙。
6.Have an excellent knowledge about the city, directions, methods of transportation, etc. in order to be able to converse with customers, give helpful suggestions, etc. 
为了能够和客人交流并且给予有帮助的提议等。要对城市、方向、运输方法等有非常的了解。
7.Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions and give other suggestions. 
为了能够帮助客人,回答客人的问题并且给他们其他的提议，要对葡萄酒和菜单上的各种菜肴有非常程度的了解。
8.Be thorough in knowledge of the hotel, services offered, operating hours of all food and beverage outlets, etc. 对酒店、所提供的服务、所有餐饮部各餐厅的营业时间等服务知识要非常了解。
9.Communicate all necessary information to the incoming Hostess and Supervisor, and record all messages in the hostess communication log. 
与领位和主管保持必要信息的沟通，把信息记录在领位信息册上。
10.Work with the cashier and relieve cashiers on break if required. 
和收银员配合工作，在必要时可与收银员换班。

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