主要职责:
1. 与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验
2. 根据拟定的规定条例以及公司同事手册执行其职责范围内的工作
3. 确保礼宾部区域符合标准以及所有设备运作正常
4. 展现诚实、可靠、规范及专业的工作礼仪
5. 与宾客、下级、同级、上级、合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则
6. 在规定的时限内承担相应的责任及义务从而完成任务,并清晰其他职务的权限及责任
7. 收集并分析数据从而使顾客群集中商业决策确保同事理解并超越顾客的期望
8. 确保酒店内部相关信息的流通从而增加同事的效率和宾客的体验
9. 遵守酒店标准和程序以及信息资料和宣传册的更新
10. 确保与其他前厅各部门及房务部建立良好的合作关系
11. 与其他部门保持紧密联系和工作从而解决日常营运遇到的问题
12. 促进信息的流通,鼓励开放的思想和看法
13. 指导其他同事如何工作从而与整体业务与品牌战略保持一致,最终体现股东价值
14. 理解内部和外部财务指标的意义及影响运用合理的财务分析去评价战略及投资选择
15. 通过收入的增长和有效的运作提升价值
16. 理解并关注销售、同事和宾客的满意度、收益和质量的关键
18. 熟悉酒店对于紧急情况的程序,例如火警
19. 在离岗前尽可能快地回复宾客的需求
20. 按照要求积极参与会议并保持准时出席
21. 履行管理层安排的其他工作职责
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
上海虹桥康得思酒店 CORDIS, SHANGHAI, HONGQIAO全心 以您为本 DEVOTED TO YOUR WELL-BEING作为鹰君集团有限公司的全资控股子公司,朗廷酒店集团旗下拥有一系列分属于朗廷酒店及度假酒店和康得思品牌的酒店,同时还有超过40个已经确定或正在洽谈中的酒店项目横跨亚洲,欧洲、北美至中东地区。集团的名字源于传奇的伦敦朗廷酒店,该酒店为欧洲首家奢华酒店,逾150年來一直是奢华住宿及卓越服务的典范。集团旗下酒店至今仍秉承伦敦朗廷酒店的传统,设计典雅高贵,挚诚待客,致力推陈出新,务求缔造令人眼前一亮的住宿体验。康得思是亲民的豪华酒店品牌,恪守挚心服务与挚诚慷慨的待客之道。康得思酒店位于香港、上海、北京、杭州、宁波及奥克兰等著名旅游热点的本地社区核心地段,为家庭旅客缔造与众不同的地道体验。康得思酒店及度假酒店计划于未来五年再开设超过10间新酒店。上海虹桥康得思酒店位于上海的新地标——虹桥枢纽的核心地段,也是上海的经济发展区。我们的位置极具优势,毗邻知名企业集团和世界上最大的展览和会议中心,让您从这个充满活力的城市出发,前往任何目的地。从酒店步行5分钟,即可抵达虹桥火车站,步行往上海虹桥机场2号航站楼亦只需15分钟。是商务、会议和休闲旅客的理想选择。A wholly-owned subsidiary of Great Eagle Holdings, Langham HospitalityGroup (LHG) comprises a family of distinctive brands, including The LanghamHotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo.With over 40 hotels and residences in operation or development, LHG has aglobal footprint that extends across Asia, Europe, North America, Australasiaand the Middle East.LHG's approach to hospitality centres on open and genuine interactionswith guests, colleagues and the world around us. With dedicated colleaguesacross four continents, we foster an engaging and respectful workplace tonurture careers, delight guests, and embrace the company's vision to buildinggreat memories together.Cordis is an approachable luxury hotel brand with a service style that is heartfelt and intuitively generous. Located in the heart of the local communities in the most stimulating destinations around the world, Cordis hotels deliver experiences that are authentic and family inclusive in Hong Kong, Shanghai, Beijing, Hangzhou, Ningbo and Auckland with more than 10 properties to open within five years. Cordis, Shanghai, Hongqiao is conveniently located in the heart of The Hongqiao Hub - a new landmark and fast developing economic zone in Shanghai. Just 15 minutes’ walk from the Shanghai Hongqiao Airport and 5 minutes from the Hongqiao Railway Station, our strategic location, shared by prestigious corporate conglomerates and the world’s largest exhibition and conference centre, seamlessly connects you to all major destinations from this vibrant city.Devoted to Your Well-BeingHeartfelt ServiceCordis is devoted to helping our guests recover quicklyRevitalize and radiate happinessDevoted to peoplePeople with a Passion to ExcelTo innovateTo inspirePassion – The Foundation of Genuine Service Across all Brands想了解更多,请访问:For more information about the property, please visit:https://www.cordishotels.com/en/shanghai-hongqiao/overview/