Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Inspects all VIP rooms prior to arrival.
Greet VIP guests personally.
Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
Oversee maintenance of efficient repeat guest history system
Promote Inter-Hotel sales and in-house facilities.
Perform such functions as to include but not be limited to:
Attending to special requests by guests.
Develop and implement guest telephone contact systems.
Handle guest complaints and refer them as necessary, follows up on corrective action.
Compile, analyze and control guest relations’ costs.
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
Prepare requisitions for amenities on a timely basis.
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations.
Works with Superior and Human Resources on manpower planning and management needs.
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.