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1、确保所有员工遵循品牌承诺并始终提供优异的对客服务。
2、礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
3、与客人和同事保持基于良好工作关系的互动接触。
4、与客人建立并保持良好的客户关系。
5、经常亲自证实餐厅客人得到的是最好的服务。
6、在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
7、将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化,以完成经营上的财政目标和顾客期望。
8、关注工作效率水平的提高以及在适用的的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
9、确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
10、达到月度和年度个人目标和餐厅营业收入。
11、确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
12、协助进行盘点管理和酒店营运设备和其他设施持续的保存保养
以主要的业绩表现指数为基础对成本进行预先管理控制,适当的时候让各个部门经理参与其中。
13、确保使用新技术和设备,简化工作系统提高工作效率。
14、与部门成员一起准备年度市场计划,作为完成餐饮部年度市场计划的依据。
15、不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
16、确保酒店最基本的品牌标准都要被贯彻执行
17、执行分派的任何合理任务和额外职责。18、确保所有员工遵循品牌承诺并始终提供优异的对客服务。
1、Ensures that all Associates deliver the brand promise and provide exceptional guest service at all times.
2、Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
3、Maintains positive guest and colleague interactions with good working relationships.
4、Establishes a rapport with guests maintaining good customer relationships.
5、Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
6、Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective Associates and functions to the fullest expectations.
7、Maximises Associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
8、Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptableguidelines ensuring optimum deployment and energy efficiency of all equipment
9、Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise
10、Achieves the monthly and annual personal target and the outlet’s revenue
11、Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial informatio
12、Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets
13、Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate
14、Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
15、Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan
16、Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge
17、Ensures that minimum brand standards have been implemented
18、Carries out any other reasonable duties and responsibilities as assigned.
上海新华联索菲特大酒店融合巴黎式典雅与上海式风情,外观借鉴法式古典之源与上海现代之魂,尽显建筑美学。坐落于上海虹桥商务区的优越地段,酒店距离虹桥枢纽仅5分钟车程,距离上海虹桥机场仅3公里,毗邻上海国家会展中心,并有免费班车接送。酒店拥有356间装修典雅的客房,1027平米的豪华宴会厅可轻松容纳900人举办会议和就会,另外酒店设有中、西、日式餐厅及专业酒吧,为宾客打造卓越的商务休闲以及餐饮体验。