In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known.
当经理不在场时,负责人才的监督和管理指导,确保部门的正常运行。
Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup.
全力解决客人的投诉,并负责将所有投诉进行记录和跟进解决。
Supervise cash handling andbanking procedures.
负责监督现金操作和交接程序。
Prepare daily banking and cashflow reports.
填写部门营业收入报表。
Establish and instruct talentin cash security procedures.
建立和指导人才正确处理现金程序。
Deal with irregular payments.
处理非日常的付款。
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