宾客服务员-宾客体验 Host - Guest Experience
4.5千-5千
投递简历
发布于 09:02
宾客服务员-宾客体验 Host - Guest Experience
4.5千-5千
上海-徐汇区 | 经验不限 | 学历不限 | 提供食宿 | 招1人
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职位描述

§ 保持房务部服务标准在部门经理的领导下积极主动地工作。

Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.

§ 主动问候、接待客人并协助做好入住登记。

Meets and greets all guests and assists with registrations proactively.

§ 确保严格的房卡管理制度。

Ensures the strict control of room keys.

§ 确保所有客人的详细资料是根据规定准确地输入数据库中。

Ensures that all guest details are entered correctly in accordance with the principles of clean data.

§ 确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§ 确保执行房务部经典20条。

Embraces the Rooms Top 20.

§ 为散客准备欢迎卡及房卡。

Prepares welcome cards and keys for arrival FIT guests.

§ 熟悉上海及周边的酒店及旅游信息。

Ensures accurate knowledge of hotels and the tourism in Shanghai and surrounding areas.

§ 以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度。

Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ 坚持发扬“群策群力”的精神。

Supports and embraces the spirit of “We work through Teams”.

§ 确保每日预抵贵宾、有特殊要求、常住客人的房间提前预留、并且通知客房部同事打扫和放置欢迎赠品。

Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

§ 确定客人抵达和离店的详情,并安排车辆接送、行李搬运及其他服务要求。

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

§ 根据酒店实际的运营需求,接受不同工作时间的班次安排,包括夜班。

Accept different shift arrangement including night shift according to hotel operation needs.

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公司地址
上海市徐汇区上海徐家汇中心安达仕酒店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
坐落于历史悠久的徐家汇商圈核心地带 - ITC综合体,上海徐家汇中心安达仕酒店融合商业活力与城市文化底蕴,邀您体验细腻而鲜活的城市韵律。酒店与高端商业综合体无缝衔接,集购物、办公与地铁交通于一体,尽享繁华都市便利。酒店设有267间客房,面积为47平方米起,宽绰空间融汇现代设计美学,打造舒居体验。另有两处特色餐饮场所及焕活身心的康体设施,缔造丰富多元的住宿体验。在这里,每一处细节皆为您的旅程注入灵感,打造独一无二的活力都市地标。Nestled in the heart of the dynamic Shanghai ITC complex in historic Xujiahui, Andaz Shanghai ITC offers a seamless blend of commerce and culture, inviting guests to immerse in the city's vibrant energy.The hotel is directly connected to a premier commercial complex with shopping, offices, and metro lines, placing the very pulse of Shanghai at your doorstep. Step inside and feel immediately at ease in a space that celebrates creative expression. Discover 267 thoughtfully designed guest rooms, two distinctive dining venues and rejuvenating wellness facilities, offering an enriching stay experience. Here, every detail is curated to inspire your own journey, creating a truly vibrant urban gateway that is as unique as you are.
上海市徐汇区上海徐家汇中心安达仕酒店
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