• 节日礼物
• 带薪年假
• 岗位晋升
• 包吃包住
• 鲜活正能量
• 五险一金
• 周休2天
• 人性化管理
• 希尔顿大学
• 员工价

1.        Protect the privacy and security of guests and collaborative.
 保护客人及团队成员的隐私和安全。
2.        Maintain confidentiality of proprietary materials and information
 对酒店的内部材料和信息保密。
3.        Follow company and department policies and procedures.
 遵循公司及部门的政策和程序。
4.        Perform other reasonable job duties as requested by Managers.
 服从和执行经理的工作分配。
5.        Assist to provide overall experience for Front Office achieves QA standard. And SALT, Trip advisor, Ctrip Top ranking are achieves.
协助前厅部的整体体验达到集团审计标准。推动SALT、猫途鹰、携程排名居前。
6.        Be a part of the lobby Ambassador Program，Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
在大堂协助做迎客大使为客人导引方向，提供酒店产品的信息，服务和运营时间，本地的旅游景点。
7.        Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .
帮助客人寻找丢失在出租车上的物品。通过专用行李车装卸通道为客人装卸行李。
8.        Escorts guest to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。
9.        Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
对于客人的需求予以积极快速的回应，提供准确信息，提供租车、旅游向导等服务。
10.    Organizes and store luggage as necessary in a designate area.
将客人行李有序的寄存于指定地点。
11.    Greets guest immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
热情友好的问候客人。能成着冷静的应对各种突发情况。
12.    Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务的同时招呼示意下一位客人。
13.    Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
积极参加所需的各种培训，提高工作能力。
14.    Contributes to the hotel and collaborative by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and guest care to collaborative and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
15.    Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.
在前台和礼宾部的团队中起到积极做用，有效的沟通，确保达到目标。
16.    Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
17.    Ensures that all guests are greeted at the door.
第一时间问候客人。
18.    Handles complaints promptly and efficiently, taking the necessary action, report to the Lead Guest Service Enthusiast or the Senior Lead Guest Relation Enthusiast to follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
19.    Ensures that VIP guests are treated personally and recognized as an individual.
确保VIP客人的认知与待遇。
20.    Promotes Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。。
21.    Generate quality guest preferences through every interaction with guest. Ensure all the preferences for arrival process are attended to. Catch any single opportunity to anticipate and comply with guests’ needs.
通过与客人交流收集高质量的顾客喜好, 确保跟进每个客人的喜好，抓住每一个机会预见及满足客人需要。
22.    Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.
如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。
23.    Handles and stores guests’ luggage in a safe and secure, organized and systemized way.
有条理的安放和储存客人的行李并确保安全。
24.    Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.
确保大厅的整洁卫生，及常用客用资料和物品等的补充更新。
25.    Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.
掌握希尔顿酒店的基本概况。
26.    Is up to date with information on facilities, attractions, and places of interest, sights and activities in and neighborhood.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
27.    Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel
确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。
28.    Applies Canopy Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
遵循嘉悦里品牌标准。
29.    Reports problems with hotel systems, hardware or facilities（HOTSOS, OnQ）to the appropriate party and follows up to ensure that corrective action has been taken.
对酒店设施设备的非正常运转予以及时报告，并跟进直至问题解决。
30.    Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT
与餐饮部，客房部，工程部，IT等进行有效的沟通及合作。
31.    Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed.  Attends daily dialogue, shift handovers, meetings and reads the log book on a daily basis.
确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。
32.    Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.
按照健康安全，危机管理部门，灾难处理方法，救火程序执行。必要的时候加入救火。
33.    Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
在收取现金，信用卡，代金券，公司或第三方付费等服务时严格遵守酒店规定。
34.    Assist to drive Front office department upselling: rooms, Amenities, Limousine etc… and achieves the desired upselling goal.
协助推动前厅部增销如:客房、备品、豪华轿车等，达到预期的销售目标。
35.    Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Canopy Brand Standards.
抓住商机，用合理的方式提高酒店收入，确保客人物有所值。
36.    To undertake any other reasonable task or request as directed by the management.
接受部门其他合理的任务或要求的安排。
37.    Delivers morning newspapers, Zip out checkout packets, mail, packages faxes etc. To specific guest room.
负责将报纸,结帐单，包裹，邮件等送至客人房间。
38.    Cleans and polishes carts and other equipment used in the department.
负责行李车的日常清洁和保养。
39.    Answers the bell desk phone and provides information as needed.
接听礼宾台电话，应客人的不同需求提供服务。
40.    Reads and matches luggage tags, writes claim tickets and detaches portion to give to desk.
行李牌的登记及行李的分发。
41.    Assimilate into The Canopy culture through understanding, supporting and participating in all elements of Epic Moment. Demonstrate working knowledge of the service standards.
通过学习，理解希尔顿嘉悦里品牌文化，把嘉悦里“悦享时刻”理念及元素运用到服务中去。
42.    Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
向残疾人士提供帮助。

        希尔顿嘉悦里酒店及度假村是酒店品牌中极具活力的新酒店，为宾客提供简单的宾客专属订制服务、贴心的本土选择和舒适的空间，让宾客体验到优质的住宿体验。每一家酒店都是周围环境的自然延伸，提供本地化的设计和餐饮，打造全新的酒店服务和宾客体验。        成都领地希尔顿嘉悦里酒店地处成都市市中心，毗邻天府广场，集合办公写字楼、购物中心及酒店于一体，酒店位于西塔楼的23层至32层。        以天府广场为中心，周边有成都市博物馆，四川省图书馆，宽窄巷子等文化驿站，将成为成都领地希尔顿嘉悦里酒店的睦邻友好。       地铁一号线和二号线可直达天府广场站，靠近成都东高铁站及机场，交通便利。