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成都领地希尔顿嘉悦里酒店 Canopy Chengdu City Centre

    职位:前台接待Welcome Enthusiast

  • 职位性质:全职
  • 工作地区:四川省成都市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:20-30
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:3千-4千
  • 职位有效期:2020-09-18至2020-12-17

岗位职责/职位描述

Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services.

热情友好的问候客人,确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决,销售酒店各项产品确保利润最大化。

 

1.Assist to provide overall experience for Front Office achieves QA standard. And SALT, Trip advisor, Ctrip Top ranking are achieves.

协助前厅部的整体体验达到集团审计标准。推动SALT、猫途鹰、携程排名居前。

2.Assimilate into The Canopy culture through understanding, supporting and participating in all elements of Epic Moment. Demonstrate working knowledge of the service standards.

通过学习,理解希尔顿嘉悦里品牌文化,把嘉悦里“悦享时刻”理念及元素运用到服务中去。

3.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

认知和欢迎每一位客人,微笑,目光接触,用客人的名字友好的问候。

4.Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non –verbally confirms the room number and rate. Promotes and administers Hilton Marketing programs such as Hilton Honors, for arriving guests. Ensures guests knows location of room, containing room keys, tokens of our appreciation, gifts, etc. to guest.

根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。

5.Ensures rooms and services are correctly accounted for within guest statement properly accounts for service provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment, converts foreign currency at current posted rates.

确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。

6.Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.

热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。

7.Generate quality guest preferences through every interaction with guest. Ensure all the preferences for arrival process are attended to. Catch any single opportunity to anticipate and comply with guests’ needs.

通过与客人交流收集高质量的顾客喜好, 确保跟进每个客人的喜好,抓住每一个机会预见及满足客人需要。

8.Receives special requests from guests, and responds appropriately or forwards requests to appropriate collaborative for decisions and actions.

对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。