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成都领地希尔顿嘉悦里酒店 Canopy Chengdu City Centre

    职位:宾客服务经理Lead Guest Service Enthusiast(已停止招聘)

  • 职位性质:全职
  • 工作地区:四川省成都市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:5年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:5千-6千
  • 职位有效期:2020-08-06至2020-11-04

岗位职责/职位描述

1.        Follow property specific procedures for handling emergency situations (e.g. evacuations, medical emergencies, natural disasters).

根据酒店程序处理紧急情况(例如:疏散,医疗急救,自然灾害)

2.        Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

及时发现和纠正不安全的操作/情况,及时汇报给管理团队。

3.        Meet with Lead Rooms Enthusiast / Senior Lead Guest Relation Enthusiast to review business status and follow up items.

与房务经理/宾客关系经理会面,回顾和安排需要跟进的事情。

4.        Ensure that current information on rates, packages and promotions is available at the Front Office and that all enthusiast are knowledgeable on such.

保证前厅部所有员工掌握最新的房费,套餐和推广

5.        Communicates effectively both orally and in writing to provide clear direction to collaborative, Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office enthusiasts. Monitors lobby traffic and makes collaborative adjustments as required.

与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序面试,挑选,培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。

6.        Drive overall experience for Front Office achieves QA standard. And SALT, Trip advisor, Ctrip Top ranking are achieves.

推动前厅部的整体体验达到集团审计标准。推动SALT、猫途鹰、携程排名居前。

7.        Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.

关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。