Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed.
Actively follows up sales leads.
Prepares quotes and updates online web sites with on time information.
Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
Ensures the activities/events log book is being accurately maintained.
Compilation of Market Surveys and Competitor Researches report.
Distribution of relevant hotel information to clients when required.
Conducts regular sales calls per schedule prepared by the Director of Sales.
Maintains good relationship with the established clientele and provides all necessary assistance when required.
Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
Ensures to achieve or exceed the monthly and yearly target of room sales assigned by DOS.
Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.
Maintains a detailed knowledge of hotel facilities, features and services.