培训主管
5千-6千
停止招聘
发布于 2022-05-12
培训主管
5千-6千
长沙 | 2年以上 | 本科 | 招1人
停止招聘
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·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。

·         Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。

·         Ensure effective training programs are in place for the following:

确保在以下方面有效的执行培训计划:

o    New Employee Orientation

新员工入职

o    Train the Trainer

培训培训师

o    Customer Service Training

宾客服务培训

o    Technical job specific training (through certification of departmental standards and procedures)

技术性职位的专门培训(部门规范程序证书)

o    Supervisory Skills Training

监督管理技能培训

o    Management Development

管理层发展

o    Fire, Life and Safety Training

消防和生命安全培训

o    Selling Skills  

销售技巧

o    Employee retraining

员工再培训

·         Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

监督每个部门培训业务计划的进展,确保实现培训目标。

·         Maintains all hotel training records

保存酒店全部的培训记录。

·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。

·         Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。

·         Attend departmental training session and critique performance

参加部门的培训课程,评估表现。

·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc

利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。

·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly

协助部门培训师准备和进行部门培训并进行评估。

·         Prepare and monitor training programs for:

制定和监督为以下人员提供的培训项目:

o    Management Trainees

管理培训生

o    Work Experience

实习生

o    Hotel School Trainees, etc

酒店学校实习生等

·         Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

与能够协助提供高级或专业培训的专业人士取得联系。

·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。

·         Produce monthly training reports for your Manager and the General Manager including:

为上级经理和总经理编制以下月度培训报告:

·         Liaise with other IHG Training Managers to share experiences and resources

与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。

·         Liaise with educational institutions conducting hospitality and training courses

同从事旅游服务和培训课程的教育机构保持联系。

·         Maintain current information and records of suppliers of training resources and materials

更新培训资源和资料供应商的信息和记录。

·         Delivers briefings of all internal programmes to executive management and department heads

为行政管理层和部门领导提供所有内部培训计划的介绍。

·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

按照地区人力资源总监和总经理的指示为本地区的工作效力。

·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。

·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效

·         Regularly communicates with staff and maintains good relations

定期与员工交流思想,保持良好的员工关系。

·         Works with Superior  in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
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公司地址
长沙市岳麓区坪塘街道狮峰山桐溪路31号
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  • 酒店业--全服务中档酒店/4星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
长沙大王山假日酒店坐落于大王山旅游度假区湘江欢乐城内,毗邻欢乐雪域、欢乐水寨、欢乐海洋等都市游乐项目,酒店配套现代化的餐饮会议设施,便捷交通,完备的周边生活娱乐设施是长株潭地区商务会议、休闲度假的首选之地。酒店距长沙高铁南站20公里,距离长沙黄花国际机场45公里。酒店拥有280间全新舒适的客房及全日制餐厅、中餐厅,600平米的多功能宴会厅及多种中小型会议室,将满足您举家团聚、商务宴请、婚宴及商务会议的各种需求。便捷的交通,优美的周边环境,贴心的酒店服务团队,长沙大王山假日酒店是您亲子旅游,差旅会议,休闲度假的首选。• The hotel is located in Dawangshan Tourism District, Changsha, closed with Xiangjiang Joy City including snow and water park, Hotel equipped state-of-the-art meeting and dining facilities, the hotel is featured convenience location and neighboring scenic spot and living facilities that will be the first choice of destination for your business travel, meeting and leisure vacation. • The hotel is 20km from Changsha South High-speed Railway Station, 45km from Changsha Huanghua International Airport.• The hotel provides 280 brand new comfortable guest rooms, All Day dinning restaurant , Chinese Restaurant, 600 square meters function room and variety size of meeting rooms. Flexible meeting space could provide catering for family gathering, business entertainment, weddings and corporate meetings. 
长沙市岳麓区坪塘街道狮峰山桐溪路31号
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