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岗位职责:
1、熟悉预订资料,了解客情,了解酒店的所有活动;
2、熟悉酒店有关客房销售的各项政策,向来宾推销客房;
3、熟练总台各项专业业务和技能,做好对客服务;
4、熟悉掌握店内信息,提供准确的问询服务;
5、负责为宾客办理入住登记手续;
6、负责客房钥匙的管理和发放工作并严格遵守验证制度。
任职要求:
1、英语口语良好;
2、形象气质佳;
3、具有较强的服务意识、推销意识和责任感;
4、知晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
长沙大王山假日酒店坐落于大王山旅游度假区湘江欢乐城内,毗邻欢乐雪域、欢乐水寨、欢乐海洋等都市游乐项目,酒店配套现代化的餐饮会议设施,便捷交通,完备的周边生活娱乐设施是长株潭地区商务会议、休闲度假的首选之地。酒店距长沙高铁南站20公里,距离长沙黄花国际机场45公里。酒店拥有280间全新舒适的客房及全日制餐厅、中餐厅,600平米的多功能宴会厅及多种中小型会议室,将满足您举家团聚、商务宴请、婚宴及商务会议的各种需求。便捷的交通,优美的周边环境,贴心的酒店服务团队,长沙大王山假日酒店是您亲子旅游,差旅会议,休闲度假的首选。• The hotel is located in Dawangshan Tourism District, Changsha, closed with Xiangjiang Joy City including snow and water park, Hotel equipped state-of-the-art meeting and dining facilities, the hotel is featured convenience location and neighboring scenic spot and living facilities that will be the first choice of destination for your business travel, meeting and leisure vacation. • The hotel is 20km from Changsha South High-speed Railway Station, 45km from Changsha Huanghua International Airport.• The hotel provides 280 brand new comfortable guest rooms, All Day dinning restaurant , Chinese Restaurant, 600 square meters function room and variety size of meeting rooms. Flexible meeting space could provide catering for family gathering, business entertainment, weddings and corporate meetings.