酒店经理-宾客服务 Hotel Manager - Guest Service
2千-3千
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发布于 2020-12-23
酒店经理-宾客服务 Hotel Manager - Guest Service
2千-3千
长沙 | 经验不限 | 大专 | 招2人
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职位福利
职位描述

岗位职责:

1.为抵店和离店的客人/团体收送行李;

Deliver and collect luggage for arriving and departing guests and groups;

2.接受客人要寄存的行李,交给客人行李寄存卡,并相应地在记录本上登记;

Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly;

3.熟悉酒店所有设施、营业时间,能够正确回答客人的提问;

Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly;

4.随时保持工作区域的干净与整洁;

Keep working areas neat and tidy at all times;

5.识别贵宾、忠诚计划项目会员、常客和长住客人,建立友好关系并提供个性化的服务;

Identify VIPs, Loyalty Readiness Program Guest, regular and long staying guests and build rapport to offer personalized service and assistance;

6.在工作中遵循酒店对客体验服务标准;

Abide by the Guest Experience Index


岗位要求:

1. 持有A1驾照;

A1 driving license;

2.了解长沙及周边地区各类相关信息;

Good knowledge of Changsha city and surrounding area;


3. 具有对酒店行业以及前厅部基本知识的了解;

Basic knowledge of hotel & front office;

4.良好的英语能力以及沟通技;

Good English languageskill and communication skill;

5.良好、积极的工作态度;

Good and positive hospitality attitude;

6.乐于学习,乐于助人;

Always willing tolearn, willing to help;

7.主动性;

Displays initiative;

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:中国普通话-熟练
计算机能力:一般
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公司地址
岳麓区梅溪湖环湖路1177号
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职位联系人
Yaya Zhou
员工关系经理
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
酒店:目的地释义长沙梅溪湖金茂豪华精选(The Luxury Collection)酒店于2016年9月盛大开业。酒店是由万豪国际酒店集团管理,由中国金茂集团投资的国际五星级奢华酒店。酒店坐落于长沙国家级湘江新区核心地带梅溪湖国际新城,地理位置优越,比邻传奇大师扎哈.哈迪德的绝世之作-梅溪湖国际文化艺术中心。万豪国际酒店集团旗下拥有30个酒店品牌,而诞生于亚平宁半岛-意大利的豪华精选品牌历史可追溯于1906年,它是万豪集团旗下八大奢华品牌之一(丽思卡尔顿、瑞吉、JW万豪、豪华精选、W、宝格丽、艾迪逊、丽思卡尔顿隐世精品度假)。如今豪华精选将其欧洲血统融入具有三千多年历史文化沉淀、全国三大文化流派之一的湖湘文化所在地-长沙,将品牌三大核心价值:地道风情、独一无二、独特体验与长沙深厚的历史文化底蕴结合并发挥到极致。酒店总建筑面积56,000余平方米,共设304间客房/套房。酒店建筑由凯里森建筑设计院操刀,室内设计则由国际顶级设计公司HBA及ROCKWELL团队倾心打造,奢华摩登的风格彰显豪华精选品牌的定位。长沙梅溪湖金茂豪华精选酒店诚邀您的加入,让我们一同开启卓越至拥精华,荟萃百年经典,传递今时非凡,为环球旅行家提供难忘的旅行体验。HOTELS THAT DEFINETHE DESTINATIONMeixi Lake Hotel, a Luxury Collection Hotel, Changsha, has its grand opened in Sep. 2016. It is an international 5-Star luxury hotel managed by Marriott International, Inc. and owned by Jin Mao GroupChina. Located in the Center of National Xiangjiang New Development District in Meixi Lake new town Changsha, the hotel occupies the highly desirable address which is next door to the notable MeiXi Lake International Culture & Artistic Center designed by legendary Zaha Hadid.Marriott International, Inc. manages 30 hotel brands . The Luxury Collection Hotels &Resorts fromApennine Peninsula - Italy traces its heritage to 1906. It is one of the hotelbrands under Marriott’s Luxury Category (Ritz-Carlton,St. Regis,JW Marriott, The Luxury Collection,W,Bvlgari,Edition,Ritz-Carlton Reserve). Now, the brand embraces its European lineage into Changsha, the original city of Hu Xiang culture with over 3000 years history. “Indigenous, Rare ,Experience”, the 3 core values of Luxury Collection will be well delivered together with the profound historic culture of Changsha.There are 304 spacious guest rooms and suites in the hotel with construction space totaling 56,000 square meters. The luxury and modern architectural and inner space is designed by HBA and ROCKWELL,the world’s top tier companies which manifests the positioning of Luxury Collection brand.We sincerely invite you to join our Meixi Lake Hotel, a Luxury Collection Hotel, Changsha Family. Let us together access the portal toexcellence and guide those global explorers to experience over possessions.
岳麓区梅溪湖环湖路1177号
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