岗位职责:
1.在夜班期间带领和监督所有酒店运营,以确保客人的满意和安全;
2.在夜班期间为所有员工进行简报;
3.通知所有夜班工作人员的夜间活动,团体和贵宾的抵达以及特别的需求和常客 ;
4.在前台经理缺席时处理投诉,解决问题,干扰,特殊要求和可能出现的任何其他问题;
5.确保遵守所有前台的标准操作政策和程序;
6.负责已完成的夜班结束报告;确保账户平衡的准确性;
7.及时进行夜间同事的表现评估,包括纠正措施和辅导;
8.根据客人的需求与礼宾部进行有效沟通,并对日程表进行更改。
岗位要求:
1. 至少二至三年前厅工作经验;
2.具有大专及以上学历;
3.良好的英语听、说、读、写能力;
4. 熟悉电脑操作,包括预定及报表系统;
5. 良好的沟通能力以及团队协作能力;
6. 熟悉电脑操作系统;
7. 愿意倒班。
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