招聘F&B Dept. Secretary 餐饮部秘书_上海虹桥西郊庄园丽笙大酒店招聘信息-最佳东方

Creates100% guest satisfaction by providing Yes I Can! genuine hospitality and byexceeding guests expectations.

通过提供超过客人期望的真诚的殷勤的YES I CAN的服务创造100%宾客满意度。

Communicatesand demonstrates Yes I Can! service to other employees向其他员工传递和展示YES I CAN 的服务
Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service在提供对客服务时，要重视，负起责任和运用合作方法

Keeps trackon F&B Guest Data Base and updates DOFB daily after checking with relevantoutlet managers / supervisors跟进餐饮客户数据库，并在每日与相关餐厅经理/主管检查后汇报给餐饮总监
Listens, apologizeswith empathy, finds a solution and follows through when resolving guestproblems在处理客人投诉时要倾听，用同理心致歉，坚持到底的找到处理方法

Assumes theresponsibility to notice when the guest is not satisfied and uses bestjudgement as to when it is appropriate to use the 100% Guest SatisfactionGuarantee在客人不满意时及时关注并适时运用最佳的判断力保证100%的宾客满意

Performsother duties as required to provide Yes I Can! Genuine hospitality使其他员工按要求提供真诚的殷勤的YSE I CAN的服务

To provide a courteousand professional service at all time

时刻保持礼貌和专业的服务。

To maintain goodworking Relationships with your own colleagues, and all other departments. 与部门内部及其它部门同事保持良好的工作关系。

To have acomplete understanding of and to adhere to the hotel’s policy relating to fire,hygiene, health and safety. 对于饭店规章政策、消防紧急措施、卫生和安全措施有明确的了解。
To maintaina high standard or personal appearance and hygiene at all times.

时刻保持高水平的个人仪容仪表。

To have acomplete understanding of the hotel’s employee handbook and adhere to theregulations contained within. 确保对员工手册的完全理解并保证行为符合标准。
To carry outany other reasonable duties and responsibilities as assigned.

执行其它所赋予的合理职责。

As thecenter of communication, responsible for receiving incoming calls from guest,in/out of department and convey it through proper channel. 作为交流的中心，负责接听和正确处理客人、部门内外的电话。
Log down allinformation received with the name of caller and information. 详细记录所接听的信息和来电人的姓名。
Passes onall information from other departments to the person concerned. 向其它部门传递相关信息。
Performsother duties that maybe assigned to him/her by Director of Food & Beverage. 执行餐饮总监赋予的其它相关责任。
Keeps and iscourteous to all guest and colleagues, use eye contact and always offerassistance. 对待所有客人和同事要彬彬有礼、热情，用眼睛交流并时刻提供帮助。
Record allincoming and outgoing calls in the logbook. 登记所有进出电话。
Performsspecial duties as required by Director of Food & Beverage. 执行餐饮总监要求的特殊责任。
To attend toguests’ needs and complaints properly. 正确处理客人的需求和投诉。
Responsiblefor the cleanliness of your own work area. 负责本职工作区域的清洁。
Keep filesrecords in good order to enable you to locate information as requested. 按顺序保存文件以确保需要时能及时取出。
To provideservice and information to hotel guests. 按客人的电话需求提供服务。
To check andendorse on master key control to incoming service coordinator. 交接班是检查钥匙并签名。

你的挚爱是什么?无论你喜欢书籍、体育还是时尚，在上海虹桥西郊庄园丽笙大酒店，我们都将提供你展示才能的空间！我们欢迎对工作与对生活一样热爱的你加入我们，我们将共同创造一家非凡的的酒店和美妙的宾客体验。如果您也有 “是，我行” 的精神，那太棒啦！我们拥有同样的团队精神，经验丰富且具有活力的团队，欢迎加入我们！上海虹桥西郊庄园丽笙大酒店隶属于集酒店和奢华公寓于一体的综合性建筑群—西郊庄园马德里洋房，位于大虹桥板块商务区核心地段，距国家会展中心1.5公里。上海虹桥西郊庄园丽笙大酒店，拥有439间豪华客房、四间餐厅和酒吧，另有一间行政酒廊、室内室外游泳池、健身中心、商务中心、洗衣房和水疗馆以及总面积达1700平方米的宴会场地，可举办各类会议和宴会，包括一个1000平方米的无柱大宴会厅，以及8间多功能会议室。如需了解更多信息，请关注我们的微信，或向hr.hongqiao@radisson.com发送您的简历。What is your passion?Whether you’re into books, sport or fashion, at the Radisson Blu Forest Manor Shanghai, we’re interested in YOU! We love people who apply the same amount of passion to their jobs as they do to their hobbies-people that help us to create a great Hotel and a wonderful Guest experience.YOU ALSO HAVE THE “YES I CAN” SPRITIT? GREAT WE ALL HAVE IT! A WELL EXPERIENCED AND OUTGOING TEAM IS LOOKING FORWARD HAVING YOU ON BOARD!Part of a mixed-use complex consisting of hotel and luxury apartment – Palacio De Madrid, It is located in the heart of renowned Hongqiao financial district. Only one and half kilometer from Shanghai National Exhibition and Convention Centre.Radisson Blu Forest Manor Shanghai is to offer four bars and restaurants. Other amenities include executive lounge, indoor and outdoor swimming pool, health and fitness center, business center, laundry/valet services and SPA. Also with facilities of 1,700 square meters of venue space, including a 1000 square meter pillar-less ballroom, and eight flexible meeting rooms for private or business purposes.To find out more about us please look at our WeChat, or just email us your resume to hr.hongqiao@radisson.com