FINANCIAL RETURNS财务回报
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs.
参与准备部门年度预算与财务计划。监控预算并控制费用,重点监督食品、酒水与人力成本。
In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.
与其他部门领导合作,发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。
Ensure all credit and financial transactions are handled in a secure manner.
确保安全处理信贷与财务交易。
PEOPLE员工团队
Oversee the management of restaurants, bars and outlets
监督餐厅,酒吧和营业场所的管理工作。
Oversee the management of catering operations
监督餐饮的经营管理工作。
Oversee the management of banquet operations
监督宴会的经营管理工作
Manage staff within the hotel’s organization structure and human resource and hotel policies
在酒店的组织结构内,在人力资源和酒店的规章范围内管理员工。
Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
处理员工日常事务,计划并分配工作,为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高团队成员的绩效。
Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained in quality and service standards and has the tools and equipment to carry out job duties.
按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训,并为员工配备完成全部工作所需的工具与设备。
Promote teamwork and quality service through daily communication and coordination with other departments.
通过与其它部门进行日常沟通和协作促进团队合作,提高服务质量。
Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
根据公司规定和政策,对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。
GUEST EXPERIENCE宾客体验
Ensure that all food and beverage facilities and equipment are cleaned, vacuumed and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求,应立即通知工程部。
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应,确保达到较高的客户满意度。
Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
站在宾客的角度分析他们的需求,识别并满足宾客的期望,树立宾客忠诚度。
Interact with guests to ensure expectations are being met.
与宾客联络互动,确保达成宾客的期望。
RESPONSIBLE BUSINESS企业责任
Manage local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.
为酒店管理本地餐饮市场营销计划;参与并维护整个系统内的各种餐饮市场营销计划和促销活动。跟踪本地竞争酒店动向及行业趋势。
Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
确保食品、饮料、库存及设备的安全储存,及时、高效地补充供货,同时降低浪费的情况。
Promote hotel and brand recognition within the Community. Encourage employees to participate positively in local communities’ activities.
提升酒店与品牌在本地的知名度,鼓励员工积极参与本地社区活动。
Ensure to obey the relevant local labour laws and hotel policy & procedure.
确保遵守相关劳工法规及酒店或公司的政策与流程。
Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time.
对工作中发生的所有问题进行调查和研究,了解事实情况,及时发现对酒店或公司可能造成的潜在风险,并通过各类员工关系项目来促进问题的解决。在遭遇重大问题时及时向上级汇报。
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酒店地理位置优越,位于天府新秦皇寺中央商务区内,与西部最大的国际会议展览中心(总面积265万平米)和科学城总部基地仅一步之遥。距离成都双流国际机场35分钟车程、成都火车南站综合交通枢纽30分钟车程以及成都世纪城新会展中心20分钟车程。我们临近的购物中心和景点如秦皇帝锦购物中心,环球中心购物群,黄龙溪温泉古镇,兴隆湖生态景区及铁像寺水街。欢迎加入洲际酒店集团的大家庭!如果这一切听上去正合你意,或者你还想了解更多信息,请访问www.ihgjobs.cn和我们联系,告诉我们你将如何把个人技能和热情融入到洲际酒店集团的工作中来。加入我们的团队,做始终充满自信的自己。