招聘宴会厅主管_成都秦皇假日酒店招聘信息-最佳东方

job overview 职位概述

Responsible in assisting the Restaurant Manager in operating a smooth daily restaurant operation. Conduct of shift changes and adhere to opening and closing procedure. Ensure customer focused, service delivery and effective staff supervision. Ensure practised are compliance with standards of service and operating procedures. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Apply the four-step C.O.R.E service strategy model:

To CONNECT when they observe situation that need assistance
To spot the OPPORTUNITY to offer beyond expectations
To RESPOND effectively with solutions
To ENSURE the problem is solved

以服务顾客为中心确保稳定的运作，并有效监督员工，围绕洲际酒店集团的五个核心价值和品牌精神开展工作，它们是信任，诚实，尊重，团队精神和服务精神。遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。实行下列四部主要的服务战略：

在他们需要帮助的时候进行联系
提供超出预期的机会
有效的应对并提供解决办法
确保问题的解决

At holidayinn®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

在假日®酒店，我们希望感觉自己可以做到最好，能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们，我们需要您先行一步，用心服务并：

Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。

Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽力协助宾客获得成功。

Duties and Responsibilities 工作职责

FINANCIAL RETURNS 财务回报

Supervise cash handling and banking procedures
监督现金的处理和存放程序。
Prepare daily banking, cash flow reports and sale report
编制每日存款和流动资金报告。
Establish and instruct staff in cash security procedures
制定并指导员工执行现金安全制度。
Deal with irregular payments
处理异常的付款情况。
Control stock and monitor security procedures
控制存货和监督保安成序。
Works with Restaurant Manager in preparing and the management of the department’s budget
和上级领导一起编制和管理部门预算。

OUR PEOPLE 员工团队

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
Supervise outlet functions
监督各项职能。
Supervise outlet service
监督餐厅的服务。
Works with Restaurant Manager on manpower planning and operational needs
和上级领导一起进行人力规划和管理需求。
Conduct weekly training as assigned by Restaurant Manager
进行餐厅经理指定的每周培训。

GUEST EXPERIENCE 宾客体验

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
Supervise the maintenance of guests HEO and outlet equipment
监督服务设备的维护保养。
Ensure standards of guest services as per standard guideline
监督客用设施和服务的标准。
Seek guest feedback for improvement
寻求客人的反馈意见并进行改进
Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
Assist Outlets operation when assigned by Restaurant Manager

Responsible business 企业责任

Assist Restaurant Manager in conducting competitor analysis
对竞争对手进行分析。
Create positive publicity opportunities
创造良好的公众宣传机会。
Recycle wherever possible
尽可能再利用能源。
Actively involved in Hotel welfare and Charity Drive
积极的参加酒店的慈善活动

酒店地理位置优越，位于天府新秦皇寺中央商务区内，与西部最大的国际会议展览中心（总面积265万平米）和科学城总部基地仅一步之遥。距离成都双流国际机场35分钟车程、成都火车南站综合交通枢纽30分钟车程以及成都世纪城新会展中心20分钟车程。我们临近的购物中心和景点如秦皇帝锦购物中心，环球中心购物群，黄龙溪温泉古镇，兴隆湖生态景区及铁像寺水街。欢迎加入洲际酒店集团的大家庭！如果这一切听上去正合你意，或者你还想了解更多信息，请访问www.ihgjobs.cn和我们联系，告诉我们你将如何把个人技能和热情融入到洲际酒店集团的工作中来。加入我们的团队，做始终充满自信的自己。