• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 领导好
• 员工活动

Position Summary职位概述
 
This position is concerned with over-all operation of Housekeeping and Laundry and coordinating with all related department mainly Food & Beverage, Front Office and Engineering.
本岗位负责客房部和洗衣房的所有部门的运营，并且协调餐饮部、前厅部及工程部等其它部门。
 
1.       To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest.
指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。
2.       To establish the skills analysis manual for all the team member in Housekeeping Department.
亲自为本部门的所有员工制定职业技能分析。
3.       To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office.
与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。
4.       To establish standard of cleanliness for all the area under his / her control.
确保所有区域都达到了清洁标准。
5.       To institute working rules and practices to meet these standard.
建立一系列工作标准并且使员工达到标准要求。
6.       To establish training program, methods and procedures for development of employees.
为员工制订设计培训计划、方法及步骤。
7.       With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers.
在助手的协助下，监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、定货员、文员及洗衣房员工的正常工作。
8.       To balance team member working schedule to meet peak and slack periods and maintain a close payroll control.
平衡协调淡旺季的员工工作安排，维持控制工资成本。
9.       To prepare annual uniform budget, annual Housekeeping FF&E and operating equipment budget in consulting with management and the relevant department.
制定每年的制服预算以及客房部的FF&E，在管理部门和其它相关部门的协调下经营制定设备装置预算。
10.   To make regular tour of inspection in vacant and occupied guestrooms to assure the cleaning standard is kept.
经常检查空房和在住房，确保房间达到高清洁标准。
11.To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，同样确保其清洁度。
12.   To maintain effective communication with Engineering for repairing and maintaining of guest - rooms and ensure rooms are in good condition at all times.
和工程部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。
13.   To consult with Front Office regarding room blocking for special repairing or spring cleaning and return for sale at short length of time.
与前厅部协调配合，关于关闭维修房和需全面清理的房间，并保证在最短时间让其恢复以供出售。
14.   To hold daily briefing with floor supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.
每天参加和楼层主管的会议，告知当天预抵的VIP的相关信息，以及客人的意见投诉和其它一些当天任务安排等。
15.   To conduct a monthly Housekeeping communication meeting to discuss the team member feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.
进行月度客房部沟通会议，听取员工意见以更改完善管理办法。
16.   To attend various meetings to exchange ideas for constructive improvement of hotel operation and keep the subordinates informed for any management’s decision.
参加各种会议，发表交流关于酒店发展的建设性想法，保证管理层信息的确认性和时效性。
17.   To endorse all the purchased items and make receiving inspections for assurance quality and quantity.
对所需要采购物品的签字确认并且对所领物品检查确保其质量和数量。
18.   To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.
关于客房和公共区域内的任何必要的改变和重新装修，可以向领导层建议并实施。
19.   To be responsible for guest room supplies and cleaning supplies when necessary.
确保客房内的所需任何物品的充足性。

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