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Waldorf Astoria Xiamen 厦门华尔道夫酒店

    职位:预订部经理 Reservation Manager

  • 职位性质:全职
  • 工作地区:福建省厦门市
  • 招聘人数:1人
  • 学  历:本科
  • 工作经验:5年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:8千-1万
  • 职位有效期:2020-06-29至2020-09-27

岗位职责/职位描述

This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

该职位将负责确保客房预定过程及纪录的准确性。通过积极主动的销售及促销手段,实现客房销售收益的最大化。

 

1.       To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.

实现客房销售和收益的最大化,其中以客房促销最为重要。

2.       To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

完成当班文秘工作,具体包括准备往来文件,文件的归档,发送传真,电子邮件等。

3.       To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.

一直保持积极的销售态度,不错失酒店范围内的任何销售机会。

4.       Develop the reservations and group & tour teams to maximize revenue on every all/enquiry.

发展酒店散客及团队预定团队,并且确保每次的电话查询,保证最大收益。

5.       To ensure a high level of product knowledge of the hotel and the local area.

对本酒店及地区的产品知识具备高度的认识。

6.       To develop and maintain a high level of communication with major sources of business and advice the Revenue Manager of feedback where necessary.

发展并保持对主要业务来源的高水平沟通,并在必要的时候反馈给收益管理经理 。

7.       To advise the Revenue Manager of any changes or trends relating to business.

将与业务有关的任何趋势变化及时告知收益管理经理。

8.       Ensures all commission requests are handled accurately and timely.

确保佣金需求被正确,及时的跟进。

9.       To ensure all refused business is recorded with reasons for refusal.

确保所有的被拒业务根据原因加以归档。

10.   To ensure that all correspondence has been filed accordingly, with correct and updated information.

确保所有往来文件被及时归档,其信息准确无误。

11.   To adhere to all company credit policies to ensure that all revenue expected will be received.

遵守公司的信用制度并确保所有预期收益能被及时收取。

12.   To adhere to pre-set availability and rate controls.

遵守预先设定的客房供应及房价控制。

13.   To maintain and update guest history and marketing database as laid down in the reservations procedures.

根据预定部相关流程,维护及更新客户资料和营销数据库。

14.   To ensure a high level of customer service is consistently maintained.

持续性地确保高水准的对客服务标准。

15.   To ensure all the reservation input in system are accurate with sufficient back up for     reviewing

确保与预定相关的所有信息输入准确无误,并保证有足够的备份以做检查。

16.   Monitors team member including individual Reservations Sales Agent’s workload and plans the department’s  shifts to best meet business needs.

密切关注员工要求,包括注意预订部每位员工的工作量及员工排班,以最佳状况满足运作需求。