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青岛东方影都融创希尔顿逸林酒店LOGO

青岛东方影都融创希尔顿逸林酒店

    职位:Receptionist前台接待

  • 职位性质:全职
  • 工作地区:山东省青岛市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:山东省 青岛市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:22-28
  • 计算机能力:良好
  • 语言要求:中国普通话(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期:2020-09-18至2020-12-17

岗位职责/职位描述

  1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

    根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。

  2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

    确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。

  3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

    热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。

    1. Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

      引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。

    1. Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.

      确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。