Responsibilities:
1. Maintains a detail record of all incidents (guest or employee), all finding and all other relevant items to the event in either IDR or GIA.
2. Maximizes every opportunity to increase revenue by up selling.
3. Ensures that procedures set with regards to hotel key system is strictly adhering to.
4. Interacts with guests at all opportunity, resolves guest complaints and monitor to ensure to meet guest satisfaction.
5. Ensures all guests is handling quickly and efficiently in all their needs.
6.Ensures the billing for VIP/Attention guest is accurately prepares. Make sure to present when they are leaving.
7. Ensures to collect guest preference before shift ended.
8. Ensures all the rebate (Breakfast/Honor Bar /Room Charge) forms are complete and have Manager singed.
9. Adhere to the specified hygiene and personal appearance standards of the hotel and his/her area.
10. Prepares and follows up on maintenance orders issued.
Requirements:
1. Good Presentation, neat, well groomed.
2. Minimum 1 year as guest service hotel industry.
3. Confident and good communication.
4. Motivator and team builder.
丽思卡尔顿酒店为每位人才提供平等的就业机会" Talent, meet Respect." It's our pleasure. The Ritz-Carlton is an equalopportunity employer committed to hiring a diverse workforce. 北京金融街丽思卡尔顿酒店,地理位置得天独厚,坐落于西城区金融街太平桥与金城坊东街交汇处,与城市地标及众多文化古迹如故宫仅举步之遥。酒店拥有253间配置卓越的客房,环境优雅舒适,高科技便利设施应有尽有,是商旅及休闲度假者的理想选择。The Ritz-Carlton Beijing, FinancialStreet offering 253 well-appointed guest rooms, comforting amenities and wealthof high-tech conveniences, the hotel is an ideal choice for both business andleisure travelers. The strategic location at the intersection of TaipingqiaoStreet and Jinchengfangdong will afford guests easy access to busy Chang’anAvenue. 我们的绅士淑女是对客服务承诺中最重要的资源。通过实施信任、诚实、尊重、正直和承诺的原则,我们培养并充分发挥员工的天分以达到个人和企业的互利。Ritz-Carlton 致力于创造一个尊重差异化、提高生活质量、实现个人抱负、巩固Ritz-Carlton成功秘诀的工作环境。At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton mystique is strengthened.工作日面试时间:每周一到周五下午13:00至17:00地点:北京市西城区金城坊东街1号 北京金融街丽思卡尔顿酒店 地下二层人力资源部(金融街购物中心东侧)乘车路线:乘坐地铁1号或2号线至复兴门下车;4号线至灵镜胡同下车;公交车7路、38路辟才胡同下车请携带中英文简历及近期一张一寸近照参加面试