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Maintain complete knowledge of all hotel services/features and hours of operation.
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge of computer according to specifications.
Access all functions of computer according to specifications.
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
Handle inquiry call according to departmental procedure.
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.
Promote positive relations with guests and employees.
Maintain high level of knowledge in reference to The Ritz-Carlton product.
Maintain high level of knowledge of the competition's product.
Maintain good relationships with counterparts at competing hotels; Promote all Ritz-Carlton Hotels whenever possible.
Design and work within market plan; Maintain file database.
Meet solicitation and maintenance call requirements; make outside sales calls, handle all incoming inquiries.
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and Ritz-Carlton telephone etiquette.
Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day.
Follow-up with in-house guest to ensure on-going service to the guest.
Plan and prepare appointments for sales trips, follow-up in a timely manner.
Attend designated trade show.
Attend departmental and hotel meetings as required.
Entertain customer in all outlets as necessary.
Successfully complete the training/certification process for position.
Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner.
Follow-up with group after department with Meeting Planning Survey.
Always book "smart" in respect to patterns.
Build and maintain positive relations with the International Sales Offices.
Administer staff performance reviews on a timely basis.
Ensure financial successes of hotel by overseeing all bookings are profitable for entire hotel.
丽思卡尔顿酒店为每位人才提供平等的就业机会" Talent, meet Respect." It's our pleasure. The Ritz-Carlton is an equalopportunity employer committed to hiring a diverse workforce. 北京金融街丽思卡尔顿酒店,地理位置得天独厚,坐落于西城区金融街太平桥与金城坊东街交汇处,与城市地标及众多文化古迹如故宫仅举步之遥。酒店拥有253间配置卓越的客房,环境优雅舒适,高科技便利设施应有尽有,是商旅及休闲度假者的理想选择。The Ritz-Carlton Beijing, FinancialStreet offering 253 well-appointed guest rooms, comforting amenities and wealthof high-tech conveniences, the hotel is an ideal choice for both business andleisure travelers. The strategic location at the intersection of TaipingqiaoStreet and Jinchengfangdong will afford guests easy access to busy Chang’anAvenue. 我们的绅士淑女是对客服务承诺中最重要的资源。通过实施信任、诚实、尊重、正直和承诺的原则,我们培养并充分发挥员工的天分以达到个人和企业的互利。Ritz-Carlton 致力于创造一个尊重差异化、提高生活质量、实现个人抱负、巩固Ritz-Carlton成功秘诀的工作环境。At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton mystique is strengthened.工作日面试时间:每周一到周五下午13:00至17:00地点:北京市西城区金城坊东街1号 北京金融街丽思卡尔顿酒店 地下二层人力资源部(金融街购物中心东侧)乘车路线:乘坐地铁1号或2号线至复兴门下车;4号线至灵镜胡同下车;公交车7路、38路辟才胡同下车请携带中英文简历及近期一张一寸近照参加面试